Terrible - 2600 guests 600 children

Celebrity Infinity Cruise Review to South America

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1 out of 5
Sail Date: December 01, 2013
Ship: Celebrity Infinity
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 4 years ago

Celebrity advertises their cruises as Luxury cruises and no where in any of their ads do they show children. This ship unlike Royal Caribbean\, where there are MANY play areas for children\, has only one small play area for about 40 children. We had another 560 that had no place to play. The only rule the ship had was that children under the age of 18 are not allowed in the bars after 1:00 am. There was not one place that adults could have a drink in a quiet area on this ship. The ship was understaffed for the number of guests and the problems that were created. There were always line ups at guest relations due to all the problems on the ship. This is our 13th cruise and the last with Celebrity until they can guarantee a quality cruise - we spent over $10\,000 in cruise\, flights\, and hotel for this trip. We have 6 future cruises which we are now cancelling due to this most recent experience. The problem with this cruise resulted from Celebrity Head Office being financially greedy at this time off year\, increasing the cost of the cruise and overselling it - every possible bunk bead must have been sold. Last January we sailed on Celebrity Summit for two weeks\, and after one week we extended it another week - because it was the best cruise we had ever been on. On the Summit there was never a line up at guest services - contrary on the Infinity it was 12 people long sometimes.

Food and Dining

3 out of 5
Oceanview was the best - Trellis food was fair but service excellent. Speciality dining on this ship wasn't worth the additional charge of $45 per person


3 out of 5
cruise director alejandro and assistant jamie did an excellent job of keeping us entertained. best show was man from mars.

Children's Programs

1 out of 5
i didn't bring any children but the Infinity has limited space for children\, about 40 I think\, which left another 560 looking for stuff to do and places to play - unlike Royal Caribbean which has specific pools\, and general play areas for children.

Service and Staff

3 out of 5
The crew did their best given the 30% increase in guests over advertised capacity. Sometimes guest services did not have a consistent answer between front desk and telephone reception on important things like - which floors have working bathrooms.

Ship Quality

3 out of 5
This ship is not designed for 600 children and Celebrity should not have sold that many beds. Because of the 2600 guests and the late partying many public areas were dirty in the morning with beer bottles\, broken drink containers and cigarette butts - when we rounded Cape Horn we couldn't access the Constellation Lounge at 530 because people had been partying the night before and didn't leave till 3am. The place had to be fumigated.

Cabin / Stateroom

3 out of 5
Staterooms are showing wear and tear - many areas are starting to rust and the tiled floors needed the grout cleaned properly - the RDF(radio direction finder) above the bridge\, which is used for assisting in search and rescue was broken and had fallen over since we first got on the ship in Miami\, and at Valparaiso\, they tried to fix it with electrical tape\, then it fell off again - finally they took it down and put a plastic bag over the base after I mentioned it to them a third time

Pros: Getting off in Buenos Aires after 14 days on a crowded boat

Cons: This cruise was purposely oversold by Celebrity - this ship is advertised as 2070 passengers and we had 2600 of which 600 were children.

Recommends Celebrity Infinity? No.

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