A Disappointment

Review: 1

Helpful Votes: 26

Review summary

We recently travelled to Hawaii on Celebrity's Infinity. We had an unfortunate start due to the late arrival of the ship so we were all herded into the San Diego Convention Center for a sandwich lunch and registration. We thus lost an afternoon on board. We were told that the lateness was due to high winds, we subsequently heard that there was trouble with one of the engines. We put in for four tours on the day after embarkation and were subsequently advised that three of the tours were no longer available. A few days later two of our party received tickets for one of the tours which had previously been unavailable. We visited the Tours desk to say we needed four. We asked what happened to our fourth tour as we hadn't yet received our tickets. We were advised that we hadn't requested any tours. We pointed out that we had received a call saying three out of four were unavailable and that we would be put on the reserve list. We assumed we had the other tour. We were told it made no difference all tours were full so we were out of luck. We were however then given two further tickets to match the rest of our party to attend a Luau in Honolulu. After attending this we wish we hadn't as, although the entertainment was OK, the food was inedible. We mentioned this to the Tour desk the following morning so they would note it for future and they just shrugged and said you didn't go to a Luau for the food just for the experience. Our Cruise had already been cut by half a day prior to the start and having had a messy start we then had a further cut to our stay on the last Island due again we were told to high winds.We therefore took five and a half days at sea on our return journey. We received compensation of $100 each for all the upset. The one saving grace to the Cruise was the entertainment which was first class especially the full productions. Regrettably there were only three of those in the two weeks.

Pros: The Entertainment

Cons: The Tours Administrative Staff

Recommends Celebrity Infinity? No.

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