Celebrity Losing Track of Customer Satisfaction

Celebrity Equinox Cruise Review to Caribbean - Southern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 10

Overall Rating:

3.0 out of 5
Verified Review
10 Night Ultimate Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 12, 2016
Ship: Celebrity Equinox
Cabin Type: Balcony
Cabin Number: 1219
Traveled As: Couple
Reviewed: 1 year ago

Celebrity Equinox is a beautiful ship. It is very clean and service is great.However, it is apparent that the changes that have been made with regard to food choices in the main dining room for lunch and dinner reflect cost cutting moves to improve profitability. It is apparent that they are pushing specialty dining to improve revenue. The  entertainment was the poorest that we have experienced in the cruises we have taken. The Cruise Director thought he was God's gift to the entertainment field. His superior attitude toward guests came across obnoxious at times. His fast talking with an accent made him difficult to understand. The production shows were so far out that very few people understood the themes. The cast seemed talented but their talent was lost with the story line. The guest performers were average at best with the exception of Zoe Taylor. The onboard activities were limited and for the most part average at best. Overall it was a disappointing experience. As one guest put it you can get a better value at a resort then the cruise we were on.

Food and Dining

1 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Cabin / Stateroom

5 out of 5
Cabin was very clean and Baso was an excellent room attendant.

Ship Tip

See above

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