Celebrity Equinox Cruise Review to Europe - Western Mediterranean

Experience
2-3 cruises

Review
1

Helpful Votes
3

1 out of 5

Horrible

Sail Date: June 27, 2015

Reviewed: 1 year ago

Traveled As: Couple

They lost my luggage and did not care at all!!!  All of the great customer service goes out the window once you leave the ship. They take your luggage and kick you off the ship and if your luggage is lost it becomes your problem.  The cruise line doesn't follow up or even look for it, yet they take it from you the night before! My husband and I set sail on the celebrity equinox for our honeymoon on 6/27/15 from Rome. The cruise line took our luggage on board and we did not realize our luggage tags were missing until we started to pack on the 2nd last day before disembarkment. We were required to leave our luggage outside of our room in the hallway the night before disembarkment.  I felt very uncomfortable about this but the cruise line required it. When we departed the boat on 7/4/15 for the port in Barcelona my husband's luggage was there but not mine. I was told to fill out a form and then the staff started preparing for the next cruise. I then called multiple times over the next few days. I was told they did not have the report and I had to send my copy of it multiple times.  Then my husband called and he was told that my luggage was found. The cruise line then called back an hour later and said that was a mistake. They finally refunded only $300 a month later, but that took a month and I had to provide receipts. I lost at least $3000.00 worth of valuables. They refused to admit their mistakes and compensate me adequately. They took my luggage and lost it. They did not follow up on it and made multiple mistakes afterwards.  This was very upsetting. We also were not able to tour Barcelona as we spent the day buying clothes and going to the port to look for my luggage with almost no help from the staff. DO NOT USE THIS CRUISE LINE, THEY ARE AWFUL



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