Not Great

Item: Celebrity Eclipse
Rating: 3.2
Author: dianaanderic

Celebrity Eclipse Cruise Review to South Pacific - Australia

dianaanderic

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 59

Overall rating:

3.2 out of 5

Verified Review

11 Night Australia & New Zealand (Sydney Roundtrip)

Sail date: March 26, 2023

Ship: Celebrity Eclipse

Cabin type: Inside

Cabin number: 9368

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Celebrity took away our $400 onboard credit. Will never cruise with them again.

Embarkation

1 out of 5

Embarrassing. A young associate asked to see our NZ visas and shook her head and shuffled us to a table where she said the visas weren’t ok. After the new person checked them, they were of course more than adequate. So the first associate said ‘Aren’t you thrilled you can get off the ship at the ports in NZ? We were not impressed!

Ship experiences

Food and Dining

3 out of 5

The food was adequate but after the 1st night we never returned to our dinner sitting; sick of being called Miss Diana & Mr Eric!

Onboard Activities

5 out of 5

Pools were rather chilly.

Entertainment

3 out of 5

Not top drawer.

Service and Staff

3 out of 5

Room steward was constantly using a VERY loud voice and had constant nervous laughter.

Ship Quality

4 out of 5

Liked the elevators up the middle.

Cabin / Stateroom

3 out of 5

Big for an inside cabin.

Ports of call

Sydney, Australia

5 out of 5

Cruise Milford Sound

3 out of 5

Cruise Doubtful Sound

2 out of 5

Cruise Dusky Sound

2 out of 5

Port Chalmers (Dunedin), New Zealand

3 out of 5

Lyttleton (Christchurch), New Zealand

1 out of 5

Terrible port!

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Wellington, New Zealand

5 out of 5

Napier, New Zealand

5 out of 5

Picton, New Zealand

3 out of 5

Disembarkation

3 out of 5

Fine and dandy; glad to get off!

12 Comments

cruisesrgreat 1 year ago

Sounds like cruising is not for you.

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debflip 1 year ago

Wow! Just wow!

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willwork4cruz 1 year ago

That’s the strangest complaint I’ve ever heard about MDR service, not to mention a room steward.

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mangotango123 1 year ago

How did you lose the obc?

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Gwbigdog 1 year ago

Oops sorry 😞

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RetiredRay 1 year ago

Live2TravelNow, you may want to check the New Zealand immigration site. A passport and either NZeTA or VISA appear to be required for short term visits like a cruise ship.

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Live2TravelNow 1 year ago

Last time i checked US citizens do not need a Visa for New Zealand. Australia you do.

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CruzeFan 1 year ago

Glad you had over a three star experience. That’s about the best you can expect these days. Unless you are over 80, I’m not sure why anyone would be upset about a person, addressing them by Mr. or Miss, and using their first name.

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RetiredRay 1 year ago

One meal of the service staff being polite and you never tried to ask them to be informal California style or to be New York formal and use your last names (with appropriate mr, miss, mrs, ms, or other politically correct honorific), just left in a hateful huff? And WHY did you lose $400 OBC? A rebooking? Some criteria not meet? Booking agent mistake? What was wrong with the room? Too big from your comment.

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cruising2004 1 year ago

Thanks for sharing.

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AuntPinkie 1 year ago

Appreciate your details. Sorry you had so many issues.

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BryantAZ 1 year ago

Sorry your cruise was not what you expected — thanks for sharing.

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