Not so good!
Celebrity Eclipse Cruise Review to South America
10 Night Brazil (Buenos Aires Roundtrip)
Sail date: February 17, 2019
Ship: Celebrity Eclipse
Cabin type: Balcony
Traveled as: Couple
Reviewed: 2 years ago
Review summaryVery disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ruined for myself and my partner and ship's response was more 'out of sight, out of mind'. The ship is beautiful, restaurants are good. Packages are worthwhile. General treatment of anyone injured in my experience disgusting, of course this has negatively influenced my entire experience which for me was very sad. I now look forward to surgery to repair my hand having returned home. Shame on Celebrity also for not advising passengers when they have a concierge class cabin in the corridor under the cafe that there is noise and obstructed views from the balcony.
Food and Dining
Great location and food, service impeccable. Atmosphere authentic and cosy.
Nice location just a little small as it's popular. Could do with offer some simple food there?
Oceanview Cafe and Bar
Usual hustle and bustle expected and found. Good food though, just felt like sitting in a motorway service station cafe.
Good but disappointing no vegetarian options, very surprising for a restaurant in modern day, especially of this nature on the ship?? I wasn't given an option of an alternative but they did find 2 alternatives from other restaurants for me which were both good.
Moonlight Sonata Restaurant
Consistently excellent. Queues could be frustrating sometimes.
Champagne Bar / Martini Bar
Great fun, wonderful decor.
Beautiful environment totally underused and under publicised with events.
Cafe al Bacio and Gelateria
Excellent service and choices.
Good size and variety of equipment.
Guest Relations And Excursions
Support following a fall was non existent until I initiated it and assistant front desk manager was good, but basically 'tea and sympathy' wasn't enough under the circumstances. Her colleagues were very poor in their understanding delivery of good customer service.
Shops on the Boulevard
Good variety including changing pop up shop.
Where was it? One track but you cannot jog all the way around?
Good size and support.
AquaSpa by Elemis
Had a facial and massage both excellent.
Sky Observation Lounge
Great destination for a drink, views and some activities e.g. quizzes.
Service and Staff
Cabin / Stateroom
Don't go for cabins on deck 12, generally they are more likely to be noisy.