Very nice trip
Celebrity Century Cruise Review to U.S. - Pacific, Northwest
Sail Date: April 26, 2014
Ship: Celebrity Century
Cabin Type: Inside
Traveled As: Couple
Reviewed: 4 years ago
My wife & I took our first cruise on a Celebrity ship on 4/26 and had a wonderful time. Prior to boarding, we read a number of reviews, so we had a pretty good idea of what the ship was like and they were fairly accurate. This is the oldest ship in Celebrity's fleet, and it does appear so, especially on the top two decks.
However, the service and attention to detail by the crew was exemplary. The housekeeping staff were very responsive to all our requests, the wait staff at meals were all very attentive and the onboard programs we attended were all very informative.
The food was also superb. There were a couple of mis-steps, such as the burgers on the main deck which were not very good, but other than that I enjoyed or absolutely loved all of the meals prepared for me. Our sommalier deserves special praise as he was very knowledgeable and a lot of fun to talk with during dinner.
If I had to pick one area of improvement, it would be on the excursions. One reason we chose this trip was for an excursion to Sonoma to visit certain wineries. On the first day of the cruise, we were told that trip had been cancelled due to not enough interest. I recognize that these trips can be cancelled without notice, but it would have been good customer service to let us know that some trips are more likely than others to be cancelled (this one, in particular we were told by the staff is often cancelled) and to post that information online. Stating that an excursion needs a specific number of participants to happen, and showing the progress towards that goal (such as this trip needs 25 regsistrants and there are currently 10 people registered) would help calibrate expectations.
Another idea might be to develop an app to use onboard where you could check the daily schedule, any planned activities for the day and possibly directions on how to get to that activity.
We did very much enjoy our trip on Celebrity and look forward to cruising on their line again in the future
Food and Dining
Service and Staff
Cabin / Stateroom
Ask for feather pillows, they are much better than the ones normally placed in guest rooms. Also, I found it helpful to bring sticky notes to leave messages for the housekeeping staff