Disappointing

Carnival Victory Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 11

Overall rating:

3.3 out of 5
Carnival Victory

4 Night Western Caribbean (Miami Roundtrip)

Sail date: September 16, 2019

Ship: Carnival Victory

Cabin type: Inside

Cabin number: 7304

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Our Vacation started with at least 17 Power Outages while embarking and waiting to leave port. To say that the Ship was an Oven is an Understatement. We kept getting emergency Lighting and Zero Air Conditioning. When we went to our room at 1:30 p.m., the Hallways on the 7th floor were in a disarray. The Stewards and their Assistant's, still had carts everywhere and Vacuum hoses blocking the walkways. They looked startled as if they had not had enough time to Clean. They were not in a good mood, nor friendly and were dripping with Sweat due to no Air Conditioning Working in that area.... Our Room was Clean but Sweltering, it was 85 Degrees in our Room on Monday. Our room would not get to 75 until Wednesday, at which point the temperature again started to increase......It was above 80 Thursday Night and into Friday Morning. Guest Services was useless in addressing the Matter.....Our Steward apologized and brought us a fan. There were over 150 people in our sailing group, and this was a major compliant from almost all of them. The Chat feature rarely worked as promised. I sent message to my friends and my Wife. She did not get my message nor I hers….A Waste of $10.00 Our Safe Did not work and we reported it to Customer Service for 3 days running....It never got fixed until my Steward got it done at 4:00 p.m. Thursday, also a battery issue.... Our Shower overflowed into the room, a plumber had to come to Clear Hair from the Drain, this was finally done on Wednesday Night. We bought Liquor from the Fun Shops, we were overcharged and had to have the bill re-adjusted 3 times. We picked up the Liquor at disembarkation and then discovered it was not what we purchased and they refused to go get the correct items......

Embarkation

4 out of 5
Good

Ship experiences

Food and Dining

3 out of 5
The Food was Okay, I have had better on other Carnival Ships,.

Onboard Activities

1 out of 5
Bingo was Terrible ! The Screen kept malfunctioning.....

Guest Services / Shore Excursions

1 out of 5

Horrible, Useless waste of time. 60-90 minutes in lines to never ever get anything resolved.......I was in line 5 separate times due to being overcharged and Maintenance Men never showing up at our room.

The Fun Shops

1 out of 5

Bought Absolut Vodka and Bacardi on sale, charged the wrong price 3 times, each time requiring a trip to Guest service for a Bill Adjustment. At Debarkation when picking up our liquor, we found the wrong bottles had been packaged. They refused to go get the correct items....What a Cluster....F*XX

Photo Shop

1 out of 5

Horrible set up. It is like a scavenger hunt trying to find your photos. Viewing screen is in the middle of the walkway by the elevator and guest tell you to get out of the way while you are trying to view photos. Employee accused me of being a thief, liar and cheat because my cell phone was in my hand, said I was taking photos of his photos, again, I had already bought a package prepaid online.

Entertainment

5 out of 5
The Punchliner was excellent.

Service and Staff

1 out of 5
Guest services was Horrible. It took days to get items repaired in our room. Safe not operating, shower drain plugged. Each time we stood in the Guest Service lines for 60-90 minutes (5 Times)

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5
Safe not working, Shower Drain plugged up with hair.....

Ship tip

Pick another Ship.

Ports of call

Key West, Florida

4 out of 5
Not enough time in port.

Cozumel, Mexico

5 out of 5
Mr. Sancho's....We did not get our moneys worth. We arrived last ship in port and got there at 1:00 p.m. and they were already closing up by 3:00 p.m., hard to get food or drinks......even though they are supposed to stay open till 5 p.m.

Disembarkation

4 out of 5
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