Sorry you booked through a travel agent

Carnival Victory Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 21

Overall rating:

4.5 out of 5
Verified Review
Carnival Victory

4 Night Western Caribbean (Miami Roundtrip)

Sail date: July 15, 2019

Ship: Carnival Victory

Cabin type: Inside

Cabin number: 1301

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

Made the best out of the ‘sorry I cant help you, you booked through an agent’ spent a lot of time at guest service, stateroom keys had to be re-registered after each port visit. Food in dining room was horrid looking and sloppy, but the specialty restaurants and sit down restaurants were great

Embarkation

5 out of 5
GREAT

Ship experiences

Food and Dining

1 out of 5
Main dining room, the buffet was sloppy and horrible tasting. All the specialty restaurants were great, long lines but great. The Atlantic and Pacific Lounge were great chooses for dinner and worth the wait. Sea Food Shack cost additional, but was great

Onboard Activities

5 out of 5
Fitness center is hidden but nice, The sauna and stream room also, loved the evening big screen movie at the pool area, great comedy and entertainment shows. The cruise director shows were fantastic

Entertainment

5 out of 5
All GREAT and engaging, fun and more fun

Children's Programs

5 out of 5
They had a ball and thought the experience was great

Service and Staff

5 out of 5
All staff was great, except Guest Service, “sorry I can’t help you you booked through a travel agent aka

Ship Quality

5 out of 5
Great

Cabin / Stateroom

5 out of 5
Clean, size to be expected but the fold out ceiling bed was horrible and I have a small lump on my head from bumping into it when I raised to quickly

Ship tip

Make sure, ALL your Q&A are answered by before you go, because Carnival guest services( where you go if you have questions and need results) is disrespectful to their customers that booked through

Ports of call

Miami, Florida

5 out of 5

Key West, Florida

5 out of 5
Loved Key West and went on a Jet Ski tour that was at the port when we got off

Cozumel, Mexico

5 out of 5
Great. Had great fun booked swim with dolphins through Priceline and again NO assistance from Guest service or their Excursions group. Was actually told they had never heard of the National Park where I was going too, which made me nervous about the booking. While on the ship I didn’t purchase the WiFi packages, so I had to wait til I got off the ship to contact Priceline for assistance. When you get to the location, make sure you ask your cab driver for the special on the buffet if you are going but not swimming because they make up their own pricing the closer you get to the gate

Disembarkation

5 out of 5
Excellent
Was this review helpful? 21

1 Comment

willwork4cruz    5 years ago

Thank you for the review. It will help others. Yes, the ship would have no way to give you information about the private excursion you booked through Priceline. They couldn't possibly know any of those details. They don't need to be rude about it but if someone kept asking them over and over then they may understandably get short.

Other reviews of this sailing