Disappointed

Carnival Victory Cruise Review to Caribbean - Western
Experience: 7+ cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.5 out of 5
Verified Review
Carnival Victory

4 Night Western Caribbean (Miami Roundtrip)

Sail Date: December 04, 2017

Ship: Carnival Victory

Cabin Type: Inside

Cabin Number: 7290

Traveled As: Large Group

Reviewed: 9 months ago

Review Summary

I AM VERY DISAPPOINTED! The staff was rude. The staff was not attentive. The ship was dirty. There were no disinfecting stations in the food areas. We waited over an hour for dinner. Drinks were not offered at dinner.

Embarkation

3 out of 5

Ship Experiences

Food and Dining

1 out of 5
The drink service was terrible. The average wait for chair service was 20+minutes before any servers appeared. The wait time for the drink to be delivered was just as long. Forget about getting service at the casino bar. It was horrendous. The buffet food was horrible. There was actually a piece of raw chicken that I bit into. There was also a large piece of plastic intermixed with my bacon. The dining room food was not any better. There was a plastic piece of some sort in one of my scallops. The selection was poor. There were 25 of us cruising together and on any given night, there could have been an upward of 5 different people that had to choose something else to eat as they did not like the first selection. The dining room service was horrible as well. It took over an hour to be served dinner. We had to ask for a drink. It was just poor. And the worst part about it all was that there was NO hand sanitizing stations at the beginning of the buffet lines, entering the dining room or being offered by staff to "washy, washy". Just horrible.

Onboard Activities

2 out of 5
Not much of any activities.

Entertainment

3 out of 5

Children's Programs

I didn't have any kids with me

Service and Staff

1 out of 5
My room steward was great. Everything else was horrible.

Ship Quality

1 out of 5
There was not hand sanitizing stations. The smoking section was disgusting. Ashtrays overflowing, trash everywhere.

Cabin / Stateroom

3 out of 5

Ports Of Call

Miami, Florida

3 out of 5

Key West, Florida

5 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

1 out of 5
The final bill was placed under the door the night before. I had a credit under $10 which I knew Carnival donates to St. Jude. Not a problem. The problem began as I waited in the line to disembark to be told that I had a balance on my account and would need to go to Customer Service. Carnival charged my room for 2 towels (that were in my room)!! I had to go stand in line for another hour to fight this charge. Phone calls needed to be made, etc. as they were not believing me. This also happened to my cousin as she originally had a credit as well. We were both charged for 2 towels and needed to go stand in line!!!
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