Enjoyed the cruise, but received terrible service from beginning to end.

Carnival Valor Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 13

Overall rating:

3.5 out of 5
Verified Review
Carnival Valor

4 Night Western Caribbean (New Orleans Roundtrip)

Sail date: January 23, 2020

Ship: Carnival Valor

Cabin type: Balcony

Cabin number: 1065

Traveled as: Singles/Friends

Reviewed: 7 months ago

Review summary

The service was so poor in every area that it made a significant impact to our trip. Many guests complained about the service from travelers that have only been on 2 trips to those who cruise with carnival multiple times a year. The guest services reps were very helpful and understanding, but every other group needs to be improved. Very disappointed.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5
Buffets were good, dining room service was poor and orders took 30 + minutes to come out and when it did some of the sides were cold.

Onboard Activities

3 out of 5
Seems as if there were less activities available compared to previous years.

Entertainment

4 out of 5
Enjoyed the comedy show and Marriage/couples show.

Service and Staff

1 out of 5
The worst service that many of us have experienced with carnival.

Ship Quality

3 out of 5
Bathrooms and floors wear and tear could be seen and cleanliness could've been better.

Cabin / Stateroom

5 out of 5
Enjoyed the balcony, great space for 3 people.

Ports of call

New Orleans, Louisiana

4 out of 5
Smooth process to board via NOLA port, parking options easy and convenient.

Cozumel, Mexico

5 out of 5
We visited a beach club and had a great time.

Disembarkation

5 out of 5
Very smooth process
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