Unbelievable experience with security
Carnival Valor Cruise Review to Caribbean - Western
4 Night Western Caribbean (Galveston Roundtrip)
Sail date: January 18, 2018
Ship: Carnival Valor
Cabin type: Balcony
Cabin number: 8367
Traveled as: Couple
Reviewed: 6 years ago
Review summary
I bought this cruse for Christmas present for my fiancé everything was OK except for the experience I had with security. 10 years ago I was on a carnival cruise and on the very last day I had some things come up missing in my room so on this cruise I elected to have total privacy in my room by leaving the snooze tag on my door handle at all times and just would get the fresh towels from the sweart when I saw them in the hallway. She was always nice asking if everything was ok. Well, we returned from dinner one night and found the door cracked and the was a male and female security officer in a room going through our stuff. I ask what the hecks going on here and was told that when the snoozing tag is left on the door at all times that alerts them to some type of criminal activities. I was made to feel like a criminal, nothing was found at all! And there was no apologies whatsoever and was shocked about how I was treated and made to feel that I was some type of criminal. The male security officer was very aggressive and seem very displease when a ship upper management guy showed up and basically made him stop these ridiculous accusations and searching through our stuff . I was told that there had been a report of someone with a fishing pole fish from the balcony while at port in Cozumel and I did have some fishing gear that we used while in Cozumel but no fishing pole only a handline and I was on the eighth floor. I don’t see how anyone could fish from these heights much less land a fish from way up there. but he was sure that it was me and it was not !!!! That night I didn’t sleep at all and the more I thought about it the more I got upset!!!!!! The next morning I asked guest services to get me in contact with management which never happened !! Finally in the disembark meeting, they had all of the upper management team up on stage and I caught the guest services administrator on her way out and asked her to sitdown and talk with me. She got me in touch with me the second in command of security. I let them know how I felt about this policy and had to ask for an apology which he gave . I suggested that they review this policy and let the guests know before they enter thier room. I have never been so embarrassed and felt so violated especially in front of my new special fiancé that I love . This Ruined our entire trip and I will never take another carnival cruise in my life. And to top things off when we were at guest services the night befor we where to get back to port , we were reviewing our statement and noticed there is a two $51 Stewart gratuity charge on our bill and we never used the Stewart room service once!!!! After an embarrassing heated argument with the guess services attendant he finally removed the gratuity charges. What a bad experience !!!!! unbelievable!!!! unbelievable !!! Unbelievable !!!!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you decide you want total privacy and leave the snoozing sign on the door let security know.
Ports of call
Port Canaveral, Florida Did not visit port
Nassau, Bahamas Did not visit port
Disembarkation
Traveler Photos
