Great onboard service, but problems with customer service
Carnival Triumph Cruise Review to Caribbean - Western
5 Night Western Caribbean (New Orleans Roundtrip)
Sail date: March 18, 2017
Ship: Carnival Triumph
Cabin type: Balcony
Cabin number: 6306
Traveled as: Couple
Reviewed: 7 years ago
Review summary
The food choices were really diverse and fun, and the crew/staff were helpful and so attentive. Nice amenities, we had a lovely balcony room, however, even with non smoking rules, our neighbors would smoke on their balcony, and we'd have to go inside and close the door. I wish a steward had noticed the smell of smoke and done something to stop that. It kind of spoiled our enjoyment of ocean air morning and night. And, my husband bought me an e-gift card in advance, which I was not able to use, because trying to cage an appointment time, the card was lost in the system, and though I was promised for two weeks in advance of sailing that it would be re-issued, (I called at least 6 times about this!) it was not re-issued. So...go cruise with Carnival, but don't buy an e-gift card, because those customer service people who handle gift cards can't fix problems, and will tell you what they think you want to hear to make you go away. We loved the cruise...but will never buy a gift through the online system again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Have some things you need with you when you board, since your bags may not get to your room for a while. We booked shore excursions online in advance, and were glad we did, but learned we could have done in on board, and there are long lines for guest services the first day.
Ports of call
3 Comments
djshort 7 years ago