Medical Mistake

Carnival Sunshine Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 4

Overall rating:

2.8 out of 5
Carnival Sunshine

5 Night Bahamas (Charleston Roundtrip)

Sail date: September 26, 2022

Ship: Carnival Sunshine

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

My daughter fell on the first day and we took her to medical. The doctor took multiple xrays and said the leg was fractured. He said she needed a boot, but there were none onboard so she was put into a full leg cast. Carnival doesnt have children's wheelchairs so we had to rent one for adults and modify it with towels and pillows for her to get around the ship. Our cabin was not wheelchair accessible so every time we entered or left the room we had to load her up and it was a fiasco. There was not shower accessibility for a person with a cast. The doctor sent the xrays to an expert on the mainland who said the leg was perfectly fine. The Carnival doctor said he didnt believe that and still thought the cast was medically necessary. We had to cancel all of our excursions and change all of our plans onboard. My daughter couldn't be in the kids club for long periods of time because the staff was unable to assist her in the restroom. She was unable to be in the sun and was understandably uncomfortable being in a full leg cast. Once we got home we took her to the doctor and an orthopedic specialist. Both said the leg was perfectly fine and were unsure why the doctor had done anything. We sent an email to Carnival, we were unable to speak to an actual person but after 2 months we finally received correspondence back from them. They said since we had declined the cruise protection all they could do was offer us a future cruise credit for $300. Our entire trip was ruined due to the incompetence of this doctor and Carnival's lack of planning when medical issues arise unexpectedly onboard.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5
Due to the issue with my daughter we were unable to make use of all the food onboard

Onboard Activities

2 out of 5

Entertainment

2 out of 5
Shows were mediocre at best. Have seen far better on other cruise lines

Children's Programs

2 out of 5
Because my child was in a wheelchair she was unable to stay in the kids club for a long period of time as the staff was unable to assist her in the restroom.

Service and Staff

3 out of 5
Wait staff, room staff were great. We had to request al medical needs and at times had to escalate basic needs for dining due to medical necessity

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
This was a balcony cabin

Ship tip

Do not use the onboard medical

Ports of call

Charleston, South Carolina

3 out of 5

Nassau, Bahamas Did not visit port

our daughter was unnecessarily put in a cast the first day on board and we were unable to get off the ship

Disembarkation

2 out of 5
Was this review helpful? 4

6 Comments

Bdep127    2 years ago

We were on that cruise and I remember seeing your daughter in her cast. So sorry it ended up being unnecessary! Such a beautiful girl, and she looked like she was taking it like a champ and a had good attitude. I know it really had to suck for your entire family, and I hope if you cruise again it will be fabulous!

TheVegasSphere    2 years ago

I’m surprised the incompetent physician who couldn’t read an X-ray didn’t bill you for the medical service on top of ruining your vacation. I side with you. You shouldn’t have needed to pay additional for travel insurance to protect you from a lousy physician. A misdiagnosis is not a travel insurance “lesson”.

SAW06    2 years ago

Sounds like a lesson to get vacation protection

javawoody    2 years ago

Sorry this happened but it pays not to be cheap and get insurance.

RoughWaters    2 years ago

Repeat after me ( I will get insurance from now on) !!🧐

CruzeFan    2 years ago

Hopefully your daughter is fine now and you have learned that travel insurance is important. I’m guessing had they not put her in a cast, and she actually needed one, you would’ve been more upset.

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