Sunshine ... not the same as before!

In April 2016, I sailed on Sunshine for the first time.  It was fabulous!  The experience inspired me to book another cruise on the same ship.  So, I booked this cruise ...  it was a great trip but the ship is not quite the same:

What needs to be improved?

1.  the food was good but it was not great.  the food was never hot, not in the restaurants or in the marketplace buffet.  that made it less than delicious

2.  room service was very poor.  the food selection needs to be enhanced and the quality needs to be improved

3.  our room steward, Pedro, was very nice and polite.  however, he was not always efficient.  we had to ask for items more than once before we received them, our rooms were not really tidied well throughout the stay.  please know, he was nice yet, his service was not the greatest

4.  we asked for ice in our room, there were no ice buckets.  we got ice in a plastic bin covered with a towel.  not acceptable - i do not want a bath towel covering food i would consume!

What was great?

1. The faster to the fun is fabulous! Great way to start the cruise

2. Embarkation and debarkation is so organized it's seamless experience.

3. Cruise director Emma is FANTASTIC!  She completely engaged everyone to WANT to participate in the many fun activities that were available onboard.  She met us as we entered the ship and she wished us well as we departed.  

4. Our table stewards (table #609, late dining, Sunset) were great.  Always remembered our name and what we preferred as dining choices.  made us feel very welcome.  

5.  my mother, sister, daughter and I each received spa services.  all great!

I still like the Sunshine ... giving it another try ... family cruise vacation planned for October 2017.  I hope this time is a better experience.  Unfortunately, the faster to the fun had already sold out so not looking forward to not having that great beginning.  But I hope that the food and service is better (more like my cruise in April '16)