This online third party company needs to work on their cruise customer service
Carnival Sunshine Cruise Review to Caribbean - Eastern
Sail Date: November 21, 2015
Ship: Carnival Sunshine
Cabin Type: Oceanview
Cabin Number: 2259
Traveled As: Large Group
Reviewed: 1 year ago
I made a mistake of booking this Carnival cruise thru because they offered on-board credit. Carnival did not offer it. After many calls, was less than truthful in the notes in the system and I had to fight for the on-board credit from . Finally got a CSR Stephanie Hibbert who made sure every detail was taken care of in one phone call and all issues resolved while I was on the phone. She gave outstanding customer service. uses a third party vendor travel agency for it's cruise bookings. I will stick with booking directly with Carnival (or whatever cruisline you choose to cruise with). As far as Carnival and the cruise went....it was a great cruise except we didn't care for the anytime dining. Carnival's food service director worked directly with me to improve our experience, and he did. So I would give a 2 and Carnival a 4 star rating.
Food and Dining
Service and Staff
The Alchemy Bar is a great place to hang out and has a great staff. It's not just a bar but an experience!