Carnival Sunshine Cruise Review to Caribbean - Eastern

Contributor Level: Purser

4-6 cruises


Helpful Votes

4 out of 5

This online third party company needs to work on their cruise customer service

Sail Date: November 21, 2015

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Oceanview

I made a mistake of booking this Carnival cruise thru because they offered on-board credit.  Carnival did not offer it.  After many calls, was less than truthful in the notes in the system and I had to fight for the on-board credit from .  Finally got a CSR Stephanie Hibbert who made sure every detail was taken care of in one phone call and all issues resolved while I was on the phone.  She gave outstanding customer service.    uses a third party vendor travel agency for it's cruise bookings.  I will stick with booking directly with Carnival (or whatever cruisline you choose to cruise with).  As far as Carnival and the cruise was a great cruise except we didn't care for the anytime dining.  Carnival's food service director worked directly with me to improve our experience, and he did.  So I would give a 2 and Carnival a 4 star rating.

Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Service and Staff
Food and Dining
Carnival's food service director did an outstanding job working with us


The Alchemy Bar is a great place to hang out and has a great staff. It's not just a bar but an experience!

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