This online third party company needs to work on their cruise customer service

Carnival Sunshine Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

4.0 out of 5
Verified Review
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail Date: November 21, 2015
Ship: Carnival Sunshine
Cabin Type: Oceanview
Cabin Number: 2259
Traveled As: Large Group
Reviewed: 1 year ago

I made a mistake of booking this Carnival cruise thru because they offered on-board credit.  Carnival did not offer it.  After many calls, was less than truthful in the notes in the system and I had to fight for the on-board credit from .  Finally got a CSR Stephanie Hibbert who made sure every detail was taken care of in one phone call and all issues resolved while I was on the phone.  She gave outstanding customer service.    uses a third party vendor travel agency for it's cruise bookings.  I will stick with booking directly with Carnival (or whatever cruisline you choose to cruise with).  As far as Carnival and the cruise went....it was a great cruise except we didn't care for the anytime dining.  Carnival's food service director worked directly with me to improve our experience, and he did.  So I would give a 2 and Carnival a 4 star rating.

Food and Dining

5 out of 5
Carnival's food service director did an outstanding job working with us

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Ship Tip

The Alchemy Bar is a great place to hang out and has a great staff. It's not just a bar but an experience!

5 out of 5
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