Horrible Service,

Item: Carnival Sunrise
Rating: 2.2
Author: aschwendenman

Carnival Sunrise Cruise Review to Caribbean - Western

aschwendenman

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 22

Overall rating:

2.2 out of 5

Verified Review

4 Night Western Caribbean (Miami Roundtrip)

Sail date: April 13, 2023

Ship: Carnival Sunrise

Cabin type: Balcony

Cabin number: 8233

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

We knew that Carnival had the fun and party vibe, but didn't realize the ship would be noticeably not as nice as other ships (Princess). There needs to be more staff hired. We had a great time, but I won't be back on Carnival.

Embarkation

2 out of 5

We literally just got let onto the boat with no one guiding us or telling us where to go next which was a very odd experience.

Ship experiences

Food and Dining

1 out of 5

Food was not good, but we weren't there for that. I will say the late dining option was not what we anticipated. We waited over 2 hours for our dinner the first night, and the second night, we were only down to 1 server for our 14 seated table. We had upset guests and were sitting right next to the Maitre D who did nothing to help the situation. We ended up having to tell our server we didn't blame him and support him since his management didn't care. If you ahve a large group of people who are not happy with the service and you do nothing as management to help the situation or step in yourself, then I lose all respect. I feel horrible for our waiter.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Comedian was horrible and made a tasteless gay joke which upset my group. His jokes were all from the year 2,000. We left early without laughing much. Additionally, we loved going to the piano bar, but the musician wouldn't play anything he didn't know...which is kind of not the point of a piano bar!

Service and Staff

2 out of 5

On other cruises I have gotten to know waiter and steward but barely even knew who was who on this cruise. Employees are clearly over worked and there is not enough staff for the whole ship.

Ship Quality

2 out of 5

Again, limited staff so my expectations were not met.

Cabin / Stateroom

2 out of 5