Disappointed

Item: Carnival Splendor
Rating: 1
Author: larrybfishin

Carnival Splendor Cruise Review to Alaska - Inside Passage

larrybfishin

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 4

Overall rating:

1 out of 5

7 Night Alaska (Seattle Roundtrip)

Sail date: August 02, 2022

Ship: Carnival Splendor

Cabin type: Inside

Cabin number: 1031

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We were denied access because my wife didn’t have a Canadian visa. We are never advised she needed a visa. I spoke to a women at carnival 3 days before our ship was to sail. Told her my wife has a Washington ID card Philippine passport birth certificate and marriage certificate and that we have no intention getting off in Victoria Canada. I was told that it should be ok. Bad information.

Embarkation

1 out of 5

Awful would not allow us to board the ship.

Ship experiences

Food and Dining

1 out of 5

Don’t know

Onboard Activities

1 out of 5

Don’t know

Entertainment

1 out of 5

Don’t know

Children's Programs

1 out of 5

Don’t know

Service and Staff

1 out of 5

Don’t know

Ship Quality

1 out of 5

Don’t know

Cabin / Stateroom

1 out of 5

Don’t know

Ports of call

Seattle, Washington

1 out of 5

It was a hassle

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Disembarkation

1 out of 5

Never allowed on the ship

15 Comments

Bulverdemom 2 years ago

I’m so sorry. Those you call on “ customer setvic have little info.

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javawoody 2 years ago

Visa requirement are fully stated

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iCommodore 2 years ago

That’s terrible. Relying on call-center workers’ advice about necessary international travel documentation… Bad call.

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Summerholiday 2 years ago

If some told me it should be ok ! Sorry but it’s your fault it’s up to to check what you need and have the documents in order !!!

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JustCruz 2 years ago

We are headed to Alaska at the end of the month and had NO idea until recently we needed the ArriveCan until recently if if mo intention on getting off in BC

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GSpringer 2 years ago

Thanks for sharing

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GabeNSteph 2 years ago

Thanks for sharing

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willwork4cruz 2 years ago

That really sucks but as others have said, you should have checked yourself. While you were on hold with Carnival you could have easily Googled and in less than one minute you would know Philipinos visiting Canada need a Visa.

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maryred 2 years ago

Why didn't the ArriveCAN app alert you well before even heading to the pier to embark? Since the borders re-opened even if just transitioning/layover through Canada requires the app to be filled out, even if your feet never touch Canadian soil.

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yk07us 2 years ago

I think it's on every cruise line's website that it's your responsibility to find out visa requirements for every country you going to visit. I understand your frustration but ships have strict documentation rules.

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Gwbigdog 2 years ago

Lack of proper planning, oops 😬

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AuntPinkie 2 years ago

Sorry 😢

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Dumfy75 2 years ago

I really don’t think a lot of the staff on the phones (not just Carnival) have been trained well enough to give out the right info, they’ve probably hired new staff since the restart and they’re swamped with queries. Always best to check yourself online instead where the rules for your destination would have been clearly stated.

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CruzeFan 2 years ago

It’s always important to read and understand the requirements needed to board the ship.

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debbiejoe 2 years ago

Do your homework. Don't blame the cruise line.

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