Staff needs more education- crew not trained as well as other cruise lines

Item: Carnival Splendor
Rating: 2
Author: balakrishnamurt

Carnival Splendor Cruise Review to Canada, New England, New York

balakrishnamurt

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 11

Overall rating:

2 out of 5

Verified Review

4 Night Canada & New England (New York Roundtrip)

Sail date: July 23, 2015

Ship: Carnival Splendor

Cabin type: Inside

Cabin number: 7324 & 7346

Traveled as: Couple

Reviewed: 9 years ago

Review summary

Starting out at embarkation, I had two wine bottles- one for me and one for my gf- which is allowed- or so I thought per person. I had them in my checked luggage and asked a uniformed person. She said no problem, just ask security when you get to the other side. Well, as it turned out- they confiscated both bottles (and probably drank it or sold it). So that was the start to my cruise- being misguided as to where to place my allowed two bottles. The service and waiting times in the dining room were too long. Staff is friendly alright but one can certainly see lack of training in relative terms to other cruise ships/lines. 30-45 minutes wait in line at "my time dining option" lines. Then at least another 30 minutes wait to be seated and served your first morsel of bread. Have to walk out to bar to get your own drink as the wine waiter did not appear for over 30 minutes.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

No issues with cabin. Steward I Gedde was great.

Ship tip

Need to educate crew about embarkation, wine allowance and where to show/stow it so that my poor experience is not shared by other passengers.

Thumbs up

Ports of call

New York, New York

3 out of 5

Saint John, New Brunswick

3 out of 5

9 Comments

evy65 9 years ago

I read months ago about the wine bottle allowed when u first get on ship needs to be in your carry on. . they should of returned wine At end of trip!

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scastiglia 9 years ago

Bottles of wine go in your Cary on only

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CrusinTim 9 years ago

rncrispy....they will take it and hold it until the end of the cruise. Then you can get it back.

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rncrispy 9 years ago

yep they did change it and on their website, very clear it will be comfiscated. too many people bringing cases of stuff on board......Coke, water, etc however, at the first port, when one goes shopping, and brings a tote bag back, will they check your purchases at that point again, if one were to bring on board a bottle of wine then ?? Just curious lol

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catie2425 9 years ago

They have to be in carry on bags.

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catie2425 9 years ago

this is copied and pasted just now straight form the Carnival website.

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catie2425 9 years ago

Guests are prohibited from bringing water, sodas and other non-alcoholic beverages onboard that are packaged in bottles.A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought onboard on embarkation day and must be in the guest's carry-on luggage. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person.Guests are prohibited from bringing alcoholic beverages on board with the following exception:At the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750 ml bottle of sealed/unopened wine or champagne per person in their carry-on luggage.A $15 USD corkage fee (a charge exacted at a restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, steakhouse or bar.All liquor, beer, other forms of alcoholic and non-alcoholic beverages outside of the exceptions referenced above are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.

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Grandmaflorida 9 years ago

carnival updated their regulations on wine. I seem to remember it was all drinks even water and soda. Everyone should check before packing or leaving.

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Grandmaflorida 9 years ago

What ship is that?

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