horrible dealing with cruise.com customer service,,,

Item: Carnival Paradise
Rating: 4.5
Author: bubbydhs

Carnival Paradise Cruise Review to Caribbean - Western

bubbydhs

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 9

Overall rating:

4.5 out of 5

Verified Review

4 Night Western Caribbean (Tampa Roundtrip)

Sail date: March 21, 2019

Ship: Carnival Paradise

Cabin type: Suite

Cabin number: U114

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

hears my brief summary my daughter had to be admitted to the hospital the nite before the cruise and i did not have insurance,so i had to go on the cruise without her and my wife,,,me and my other daughter had a bad time because it was supposed to be a family trip.we were very down the entire trip,and cruise.com did nothing to help us out,if i didnt go on the cruise i would of lost the money i spent on the booking 2900.00,,,when i called customer service to explain the situation they were like you have no insurance we cant help you,,,this is the way you treat customers,really,i will never book with cruise.com again and i will make sure all my friends and family know my experience,i work for homeland security and i have know over 1000 officers that will here this story,,,,

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Tampa, Florida

3 out of 5

Cozumel, Mexico

3 out of 5

Disembarkation

5 out of 5

4 Comments

CruzeFan 5 years ago

That’s why they offer trip insurance. It’s not the fault of the website or cruise line. I have never booked a cruise where the cancellation policy was not explained in the contract you have to certify that you read and agree to before purchasing. Also, many cruise lines used to offer a credit for a future cruise within a certain timeframe (usually 12 - 24 months) if you canceled after a refund could be issued. I’m not sure if this is still offered or not.

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aharbison66 5 years ago

We always take out cruise insurance.

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txcruise 5 years ago

This is the whole reason they suggest you buy insurance. It states very clearly what the cancellation fees are within 90 days. The booking company cruises.com does not control cancellations, the cruise line does. Sorry this happened but without inexpensive insurance you have no one to blame but youself.

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onlysail 5 years ago

Maybe you will take out insurance in future. If you cant be bothered to take sensable precautions who is that their fault

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Other reviews of this sailing

It was an amazing experience

Relaxing but need more inside daytime activities and shows. Food only marginal.