Not my idea of a first cruise.

Item: Carnival Paradise
Rating: 1
Author: Ashes023

Carnival Paradise Cruise Review to Caribbean - Western

Ashes023

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 9

Overall rating:

1 out of 5

5 Night Western Caribbean (Tampa Roundtrip)

Sail date: April 24, 2017

Ship: Carnival Paradise

Cabin type: Inside

Traveled as: Couple

Reviewed: 7 years ago

Review summary

I would not recommend Carnival if you expect good Customer Service. On the first day of boarding, my boyfriend and I went to take a nap. I woke up to wash my face and shut the bathroom door behind me. I hear a loud crash and my boyfriend yells. I came out and turned on the light to find the lighting cover above the bed, on his face. It fell off and broke while smashing into his face while asleep. Not exactly a great start to our first cruise ever. I called Customer Service to let them know and was asked if he needed medical attention. He said no but someone needed to come fix this. So at this point, twenty minutes later, no one has contacted us in any way. I call Customer Service and they say someone is on their way. I was waiting in the hallway when our Steward came by, Rini, who by the way was fantastic! She was the person who took care of getting it out of the room because after she saw me standing there, came down to ask if everything was ok. Fast forward. We are at Customer Service speaking to Andre about our incident. He tells us that there is no supervisor available to assist us. Are you kidding me? We are only a few hours in to boarding. My boyfriend at this time is furious. He demanded to see someone who would take care of the situation. Andre then throws his hands in the air and states, "Well we are humans you know, we have to sleep too". I'm sorry, whhaaaatttt? I wasn't aware that was acceptable customer service. I work in customer service and I would be looking for a new job if I reacted that way to a customer. We got another attitude when we asked to be called at a certain time the next day, between 10am-noon. I don't think that is being unreasonable considering I should be able to plan and enjoy my vacation. We were told we would not be moved to any other room. They would not compensate us. Basically they were unable to help. After my boyfriend talked with the person for about 10 minutes, the representative said they'd give only him a $50 credit and a bottle of wine. He stated he was not satisfied with that. It was kind of like getting the finger. We don't drink wine. This isn't all of the, less than incredible experience we had but sets the tone. Bottom line is, we won't be returning to Carnival.