I want to mention the outstanding service of several crew members: Arnold our room steward, Jenifer the dining hostess, Putu and Hasto and Jose from India in the dining room, and unfortunately I do not have the names of two others, but the first was the cool lady in the casino bar that can open soda cans with the bottom of another soda can and the gentleman that served drinks in the Phantom Theatre. After one or two orders, he knew our stateroom numbers and what sodas we preferred...hate that I never caught his name! Adam, the cruise director, was incredible and I loved that he didn't shy away from saying "Merry Christmas" instead of only Happy Holidays. These, as well as so many others on the crew, made it a very fun and enjoyable experience.
Embarkation
4 out of 5
very long lines but went fairly smoothly
Ship experiences
Food and Dining
5 out of 5
Would've liked to be seated near windows more, but otherwise it was good. Wait staff in dining room is excellent!
Onboard Activities
4 out of 5
Whirlpool was nice the swimming pools were too cold to use due to time of year
Entertainment
5 out of 5
Very good, enjoyable. Broadway performer was the best!
Service and Staff
5 out of 5
Everyone was great, so friendly, helpful and good humored.
Something went very wrong with the timing of tendering off the ship. We were told to be in theatre at 8:30 am, did not disembark until 11:09 am. Also, they had rescheduled my second excursion that I had booked for this port to begin before the first one was finished! I had to go back twice to guest services before it was resolved...not sure why? They seemed to think there would be some question of why we'd want a refund, but in the end we were given a cash refund.
So good. Our excursion guide was great, very knowledgable!! And being able to walk on the lava fields of the most recent eruptions was an incredible experience.
We did an independent excursion that required a long walk to reach, but they did make special arrangements to deliver us back to the ship, so that was awesome. Ensenada was kinda run down and dirty, and seemed a little dangerous as we were there in the evening.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
