Had a chence to share some time with family, to celebrate an 18th birthday and Graduation
Embarkation
1 out of 5
Ship experiences
Food and Dining
3 out of 5
Main Dining room experience was uneven, only did dinner there a couple of times and the sea day brunch a couple of times. While the dining rooms were rarely busy, the service with one evening exception seemed like they might be training people. The dinner menu had several misleading items in the "soup category: One night 2 of our party ordered Moroccan Lentel soup. It arrived at the table with as kinda stewed tomatoes and no lentals at all. A corn and smoked poblano soup arrived with no corn and a green pea texture, The Italian resturant was also different: The food was not exceptional or good . 2 of our 8 guests had a Veal scalopiene that was tough to eat, with little potato Hockey pucks to serve as gnochi. Others enjoyed the muscles and clams but little else to set itself apart. The deli and pizza is always a treat when all else fails.
Onboard Activities
3 out of 5
Enjoyed the Thermal Spa and the Serenity areas. Kareoke was always funFlick
Entertainment
2 out of 5
There was only one stage production : FLICK only one show in six nights It was an interesting and well staged show, but would have enjoyed more prefomances
Service and Staff
3 out of 5
Room Steward was excellent, took care of any special requests like ice and robes. Otehr staff were attentive without much fanfare, Customer Service (desk) was tiny and the lines went on forever. Luckily, I am Gold, and actually paid for the faster to the fun. and there was a designated line for those guests. The was no internet help desk. but there was an inordinate amount of places where you could purchase pictures. The HUB App works -- mostly well, but the chat feature is riddicculusly spotty, as is the inetrnet connection in general, and can cause silly conflicts with staff. We had reserved a table for a party of 8, and were trying to round up people on chat --- ha ha, and of course the staff outside the restaurant, just suggested that we might need to reschedule as they would not hold the table. He felt remarkably frustrated, as he could not communicate with other members of the party. ( chat not connecting) .WE all arrived just as the staff member made a comment about his attitude. ( it wasn't pretty after that). The Staff seems intent on making someone, or some app responsible for simple hospitality training that makes customers feel taken care of. By The way, The resturant was not busy.
Ship Quality
4 out of 5
It was certainly functional. but updates are in order. The Thermal spa was tired and needing some attetion. the color scheme seemed like something similar to the green and pink , yo might have seen in Florida in the 80's .
Cabin / Stateroom
4 out of 5
Overall functional. There was the tinest monitor I've ever seen for a TV. There was only one electical outlet and no usb ports in the room. the room itself seemed noiser than any I can remember. with conversations comming directly through the wals fron adjacent cabins to door slams that shook the whole room..
Ours was ok. But other members of our party had challenges. I had purchased a shore excursion, as we hada lte flight out of Ft. Lauderdale, so figured that was a good way to kill some time. I received my Faster to the fun luggage tags and instructions a few days before disembarkation. That was good , as I had purchased it be fore and go zero instructions. I went to the customer service deck --just to make sure about luggaage tags for the shore excursion groups. The Customer Service agent told me I should have received differnet luggage tags if I was on a shore excursion, and retrived the proper ones for me. Others in our party just couldn't get the hub app to work properly, and when they went to the customer service desk, they were turned away, because it was after 1 PM and they could no longer do anything , but carry off their bags for 2 adults and 4 children in two cabins. I couldn't understand this and asked a Customer Service person what was the purpose of not helping a customer who could not grt the app to work corectly ? She gave an explanation that was the same: The customer was responsile for making those disembarkation decisions. When he expained that he came to Customer Service to get help, to make the app work correctly, and they turned him away, because it was after 1 PM. Again I asked what was the purpose of not helping a customer looking for a solution, not who was to blame. My disembarkation went fine. Te ship was a little late clearing customs, but once underway, went smoothly.
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