Much needed Customer Service training for red frog bar waiters

Item: Carnival Liberty
Rating: 4.3
Author: WilfredoT

Carnival Liberty Cruise Review to Caribbean - Bahamas

WilfredoT

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 38

Overall rating:

4.3 out of 5

Verified Review

4 Night Bahamas (Port Canaveral Roundtrip)

Sail date: September 17, 2017

Ship: Carnival Liberty

Cabin type: Balcony

Cabin number: 1038

Traveled as: Couple

Reviewed: 6 years ago

Review summary

It was good. Those waiters made me feel like I was asking for free drinks. They treat you different if you have the soda package. The cruise entertainment director Donkey, was amazing, funny and energetic

Embarkation

5 out of 5

Great. Nice and quick. No need for appointments.

Ship experiences

Food and Dining

3 out of 5

Main dining room food on the second and only night was awful. The shrimp was rubbery. And the main course was tasteless. Never went back. The specialty restaurant was great. The buffet on lido deck was good and good variety.

Onboard Activities

5 out of 5

Bingo, miniature golf, basketball, pool all very enjoyable.

Entertainment

5 out of 5

Very hard workers. Enjoyed the shows, the music and overall it was great.

Service and Staff

3 out of 5

Ship personnel and room steward were amazing. Thank you for the hard work. On the other hand the waiters at the red frog bar, Henry and Jovell, need some customer service training. They get an attitude when you ask them for your soda with ice on the side. He argued with me the carnival said that when you have a drink package it come in a cup with ice (mind you they have to open the can).

Ship Quality

4 out of 5

Pool area chairs stain your clothing. They need some other type of material.

Cabin / Stateroom

5 out of 5

She was amazing, hard worker, and always with a smile