Very stressful and inconvenient
Carnival Inspiration Cruise Review to Mexico
3 Night Baja Mexico (Los Angeles Roundtrip)
Sail date: March 23, 2018
Ship: Carnival Inspiration
Traveled as: Couple
Reviewed: 6 years ago
Review summary
I recently took a 3 day cruise to Ensenada (Carnival Inspiration) from the Long Beach port and I'm writing this as a stern warning to keep a very close eye on your bags!!! Simply put, do NOT trust this cruise line with your belongings. I checked in my bag to a porter when I first arrived to the entrance area of the building and that was the last time I saw it. When I arrived to my room I found that my wife had received her bags but I didn't. The worker assigned to my room said to return after 6pm because all the bags have not been dropped off yet so I went to dinner and got back to my room at 8pm still to find no bag. I went to make a complaint to guest services and they told me that they would look for my bag and contact me asap but I didn't hear from them unit the next afternoon. I went back to guest services the next day and they told me to continue to wait and be patient. I made due with what I had in my possession but this proved to be a huge inconvenience to me which made my trip very stressful. I made frequent trips back to guest services to check up on my bag and they kept telling me the same thing, that they were continuing to look for my bag. On the final day of my trip, and after being extremely patient, I went to guest services to figure out what I could do about my lost bag and the customer service supervisor says to me, "you are not the only person with a lost bag on this trip and that this type of situation happens all the time and that I would need to remain patient". Was this supposed to put me at ease and make me feel better on the final day of the cruise? On the morning of my debarkation, I received a note under my door saying that their records indicate that my bag was missing and that they applied $150 obc on my sign and sail account. The end result was that they lost my bag and gave me credit but it was no where near enough to cover the contents in my bag. After calculating the contents in my bag, the value came out to be around $1250.00 because it contained clothing, electronics, jewelry and high value items. I know some would say that I shouldn't have trusted their system and employees so much but that isn't the point. If their supervisor told me that this situation "happens all the time" then obviously there is a huge flaw in their system that they take very lightly and this situation will continue to happen to people in the future. People's bag will continue to get lost or stolen, and no one will be held responsible for it, including possibly dishonest employees. I don't think its too much to ask to get fully compensated for the amount of money I lost when they mishandled my bag and that is not even taking into account the huge inconvenience and stress it caused me due to not having these items available to me on the cruise.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Long Beach (Los Angeles), California
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