Terrible customer service

Item: Carnival Inspiration
Rating: 2.9
Author: signingmom320

Carnival Inspiration Cruise Review to Mexico

signingmom320

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 23

Overall rating:

2.9 out of 5

Verified Review

3 Night Baja Mexico (Los Angeles Roundtrip)

Sail date: August 11, 2017

Ship: Carnival Inspiration

Cabin type: Inside

Cabin number: E5

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

I would not recommend Carnival to anyone that may need a special accommodation. Even after Carnival could not fulfill the request for an ASL interpreter nobody called us to let us know. The customer service once on the boat was terrible with trying to get this issue resolved. Customer service asked if we would like to get off the boat and travel back home alone leaving the other 17 people in our party on the boat to enjoy their vacation.

Embarkation

1 out of 5

We were told upon checking in that we had an ASL interpreter like requested months back and upon boarding the boat there was no interpreter. Customer service was terrible when trying to ask about the interpreter and when we told them that we would prefer to get off the boat I had to wait an hour while the guest services looked into the situation by this time the boat had already pulled away from the port.

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

3 out of 5

I couldn't participate in the activities again being Deaf the interpreter we requested upon. Poking the cruise was not provided on the ship.

Entertainment

1 out of 5

I couldn't participate in the shows as an American Sign Language interpreter was not provided after I made multiple requests.

Service and Staff

2 out of 5

Room staff were hard workers and friendly.

Ship Quality

1 out of 5

Public bathrooms were dirty and smelt bad

Cabin / Stateroom

4 out of 5

Cabin bed was comfortable

Ship tip

Make sure any special requests are confirmed in writing before boarding

Thumbs up

Ports of call

Long Beach (Los Angeles), California

5 out of 5

N/A

Thumbs Up 0

Ensenada, Mexico

4 out of 5

Disembarkation

4 out of 5

N/A

3 Comments

Rdp1979 7 years ago

Interpreter is not there responsibility

Thumbs Up 1

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cruiseluv 7 years ago

Out of 17 people in your party, not one of them knew American Sign Language? The cruise lines often make accommodations for special needs cruisers, but I've never known them to provide a deaf interpreter. Just sayin....

Thumbs Up 6

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sharisullivan 7 years ago

If you were that unhappy on the ship, Carnival would have refunded your money and flew you home from the 1st port you went to.

Thumbs Up 2

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