Outstanding service

Item: Carnival Imagination
Rating: 4.6
Author: jerrysirois

Carnival Imagination Cruise Review to Mexico

jerrysirois

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 5

Overall rating:

4.6 out of 5

Verified Review

3 Night Baja Mexico (Los Angeles Roundtrip)

Sail date: September 20, 2018

Ship: Carnival Imagination

Cabin type: Inside

Cabin number: R23

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Customer service, pleasant, warm and personable staff is what will make or break the experience. We had exposure to an exceptional group of service people.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Children's Programs

Service and Staff

5 out of 5

Or Head Waiter Aldin was outstanding. He was very funny, personable and very warm. We requested a table in his area every evening. We would have gone to the dinning room for breakfast too; if we knew he was available. Oh and BTW, Aldin has great dance moves.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

The only thing we had a problem with was the bed was two singles combined and the mattress would not stay together.