Sewage smell from hell!!!!
Carnival Imagination Cruise Review to Mexico
4 Night Baja Mexico With Carnival Live (Los Angeles Roundtrip)
Sail date: December 14, 2016
Ship: Carnival Imagination
Cabin type: Oceanview
Cabin number: M59
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
This is the first cruise my family has taken with the Carnival Imagination and sadly the last! From day 1 we got to our cabin and the smell was the absolute worst thing I have ever smelt in my LIFE!! So after daily complaints the staff would mask the "sewage" smell with air fragrance did not help, then to our surprise day 2 the toilet would not flush, lucky us. Maintenance came and stated it was a simple clogged line and had it working in no time, but let me tell you the smell was now 10x worse.
So we go to guest services and hear the typical "I'm sorry sir we will take care of it right away and of course that means masking the horrid smell with more air fragrance I got so tired of calling and complaining that all 4 of us wound in sleeping in the kids cabin which I now need several visits to my chiropractor for my back going out sleeping on the floor. On the last night I went to guest services demanding some kind of room transfer but instead they only gave me a credit for $36 wow what an insult.
We will never book another carnival cruise the customer service is horrible!! On a positive note the staff on deck 5 lead by a man we all called "B" was spot on great job promote this man immediately he is the reason I did not loose my cool. All in all horrible trip, rough waters kids throwing up for 2 days sewage in room VACATIONERS BEWARE!!!!!! Ensenada is as bad as Tijuana my family felt highly unsafe, Carnival what are you thinking?
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Long Beach (Los Angeles), California