Carnival Imagination Cruise Review to Mexico

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
4

2 out of 5

Disappointment

Sail Date: February 04, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Very disappointed in the communication between and Carnival.  I booked my cruise 4 months prior to the cruise.  This was a Christmas gift for myself/husband and children who have never cruised before.  I requested rooms close together and we were put on opposite ends of the floor and one of our rooms was 2 floors above.  The booking agent was completely aware this was a gift for my family who had never cruised before and that we wanted to be together as a family. In a addition, all 3 cabins were purchased, paid for by myself, all at the same time and requested that we be together.  Also I requested early seating and they separated our tables...inexcusable.  It took much effort on my part to get seating together. Also, the staff of Carnival was not very helpful and not very accommodating. I have booked another 2 cabins for a cruise with 4 friends that have never cruised before in April and I certainly hope this cruise is better laid out and planned for our enjoyment or you will loose 6 travelers in the future along with my 4 children.  Had we not paid in full for the cruise, I would cancel the cruise.  I have cruised many, many times before and this was the worst experience I have ever had. Several other people we met on the cruise felt the same way. Double check prior to sailing that your requests are honored!

 

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Children's Programs N/A
Onboard Activities
Destinations and Excursions
Long Beach (Los Angeles), California
Easy entry, parking, access to the terminal. Great layout
Catalina Island, California
Enjoy the town, walk into the shops and the beauty of Catalina Island.
Ensenada, Mexico
The wine tour/blowhole excursion was recommended, just ok, a lot of riding in a bus.

Tip

Don't trust arrangements made for your dining or cabin location, double check your wishes are honored



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