Carnival Imagination Cruise Review to Mexico

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
7

1 out of 5

Horrible Service

Sail Date: November 26, 2014

Reviewed: 1 year ago

Traveled As: Family (young children)

Room Type: Inside

Our family including 2 children and 2 seniors hoped to have a Thanksgiving vacation on the Cruise. We followed their instruction on the boarding location which cost us additional $600+ but they still denied our boarding. We had a horrible experience with them. We followed their instruction over the phone, but they just didn't keep what they told us on the phone. How come a big company like Carnival can do whatever they want to their customers without any responsibility. 

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Entertainment
Children's Programs
Onboard Activities
Destinations and Excursions

Tip

Never travel or vacation with Carnival again.



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