Horrible Service
Carnival Imagination Cruise Review to Mexico
4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)
Sail date: November 26, 2014
Ship: Carnival Imagination
Cabin type: Inside
Traveled as: Family (young children)
Reviewed: 9 years ago
Review summary
Our family including 2 children and 2 seniors hoped to have a Thanksgiving vacation on the Cruise. We followed their instruction on the boarding location which cost us additional $600+ but they still denied our boarding. We had a horrible experience with them. We followed their instruction over the phone, but they just didn't keep what they told us on the phone. How come a big company like Carnival can do whatever they want to their customers without any responsibility.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Never travel or vacation with Carnival again.
Ports of call
Long Beach (Los Angeles), California