Horrible Service

Carnival Imagination Cruise Review to Mexico


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1.0 out of 5
Verified Review
4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)
Sail Date: November 26, 2014
Ship: Carnival Imagination
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 2 years ago

Our family including 2 children and 2 seniors hoped to have a Thanksgiving vacation on the Cruise. We followed their instruction on the boarding location which cost us additional $600+ but they still denied our boarding. We had a horrible experience with them. We followed their instruction over the phone, but they just didn't keep what they told us on the phone. How come a big company like Carnival can do whatever they want to their customers without any responsibility. 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship Tip

Never travel or vacation with Carnival again.

3 out of 5
Was this review helpful? 7

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