Deceptive: "All-Inclusive"

Carnival Imagination Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 0

Overall Rating:

3 out of 5
Verified Review
Sail Date: March 09, 2009
Ship: Carnival Imagination
Cabin Type: Inside
Traveled As: Couple
Reviewed: 9 years ago

The ship itself was absolutely beautiful and clean, and our stateroom was no exception. The cleaning staff came in at least twice a day to clean, pick up, and bring new towels. My husband and I were very impressed with the overall maintenance and cleanliness of the ship.

Food and Dining

1 out of 5
The dining options were very limited, aside from the seated dinner. I wasn't thrilled to find out that we were seated at a table of ten, with eight people we'd never met. So, my husband and I were never able to have a semi-private sit-down meal. A stranger or group thereof was always present. So, we opted to eat, many times, in the casual areas; but, the food there was always mundane and, oftentimes cold. The only exception was the salad bar, which was always very fresh and well-stocked. The hours of the casual dining areas were very confusing and oftentimes not accommodating to our schedules or to the shore excursion schedules. So, we ended up ordering room service a couple of times (which was included), except that you're expected to tip the person to brings it to your room. The room service food was overall very good, but it was a shame that, in order to get good food at a late hour or even just mid afternoon (b/c everything else was so crowded) we'd have to stay in our room.


1 out of 5
There were a lot of activities, but I felt that most of them were just ways to try to get you to spend money (like throwing "deck parties" where you had to buy any alcohol of even soda that you wanted). Another example of "entertainment" was a Bingo contest that my husband entered, where they charged $20 (!!!) just to play. But, just by putting it on the schedule, it makes them look good, even if it costs you money, because it looks like they are just providing complimentary entertainment.

Service and Staff

3 out of 5
The only example of "going above and beyond" that I can think of was our evening waiter in the sit-down restaurant. He was fantastic. Otherwise, we felt that no one was overly willing to help us and oftentimes just tried to put us off on someone else. For instance, there were beach towels in the room that had a tag on them that said if you lost one, you'd be charged $22. Well, we definitely kept up with ours, but the housekeeper took one that was wet and dirty from the room and didn't replace it. So, we were afraid we'd be charged, so we called our steward. My husband explained the situation to him, he asked our room number, and just hung up. As of now, I still do not know if there is any resolution to this (by the way, that was the second contact we had with him--the first contact was a promise to come by our room to talk about it, which never happened, hence the call).

Ship Quality

3 out of 5
The decor was gorgeous, and the ship was clean. The layout was incredibly confusing, and they did not provide us with a map from the get-go. So, it took us two-three days of our four day cruise to figure out the layout (of course, we still didn't know where many things were).

Cabin / Stateroom

5 out of 5
The size of the stateroom on the Internet looked small, but its size was actually perfectly accommodating. The bathroom shower was the only thing that felt small, but it, too, was very clean and served its purpose. The location of our stateroom would be the only thing I'd complain about, as it was probably a five minute walk from the stateroom just to get to the elevator. That wasn't a huge deal, though, so there weren't any serious problems at all in that category.
5 out of 5
My husband and I went on a tour to the ruins of Tulum. The tour, unfortunately, took all of our time in Cozumel, so we didn't go to the rest of the island; but, the tour was definitely worth the extra time and money, as we got to see Playa del Carmen and some of the mainland, in addition to great shopping opportunities in Tulum.
Don't Miss: Mayan Ruins and the beaches
5 out of 5
Duval Street was amazing. It was worth walking the entire length of the street just to see the beach there and the "Southernmost US Point."
Don't Miss: Duval Street

Pros: physical ship

Cons: nickel and diming

Recommends Carnival Imagination? Yes!

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