A cruise that need lot of work
Carnival Imagination Cruise Review to Caribbean
Sail Date: August 11, 2008
Ship: Carnival Imagination
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 9 years ago
Review SummaryIt was my impression that cruise pampers their guests. This was not my experience. We stand in line for everything, to get information, food, check in-check out before and after excursion. Spent most of our fun time in the lines.
It was also my impression that cruises are fun for children, the staff is well trained and take good care of the children. I had a wrong impression. We have a little one who could have played in the group, but after the first day our little one refused to go there. The staff was not concerned that we were not able to leave the child with them. None of them tried to talk to our little one to keep him with them. They were only concerned about check in-check out. Because of this we were not able to enjoy some of the activities on the cruise. This was perhaps the most unsatisfying experience we had. When I mentioned my concern to their child care staff, they were clueless and didn't offer any solutions.
The pool on the ship was a very small one with 5ft6in depth, so no shallow pool for little ones. Oh yes, the day care people did not take children to pool. That was parents' responsibilities. The pool being small was another disappointment. Since it was small, it was crowded, could not enjoy it. I spent hardly 15 min in the pool on the first day.
The cabins were very small. We had stateroom with a window with total of 4 beds, with two on the wall. We bump our head on those two beds very frequently. I have heard from other guests that other cruise lines have larger cabins.
The room service was not great. Many times when I called it was busy. When call answered, it took them 40 to 50 min to deliver food. In that much amount of time, I could go up to the deck and get food myself. Also the food was cold by the time we got to the room. First two nights we left a tag on the door stating what will we need for breakfast and what time. Both morning the breakfast didn't arrive. We had to call in the morning once again with busy tone, hold and finally after 40 min we had received just coffee and toast. When we prearrange our breakfast with room service we had planned our day accordingly. With this experience we were late in our shore excursions. If we choose not to use room service and go up to the deck for breakfast, we had spent more time waiting in line. So there was not any winning solution.
For everything we needed, we had to go from one end to another of the ship. We also spent a good amount of time searching each other on the ship. It would have been nice to have a communication facility onboard. I could not call my room from any public place. I had to find a good ship crew member to guide me to a phone that they use. I could not get information directly over the phone, but had to go to a desk and ask for information. When they were on the phone put us on hold. I was more tired of going up and down on the ship to get information, eat on time, and keeping the children busy, than doing any shore excursion or any workout.
Shore excursion is another experience. We went to Carnivals private island call Half Moon Cay. The service on this island was poor. They were expecting 2600 passengers on that island an had only 50 people supporting them. Once again we had to stand in a line for water sport equipment. They charged us for rental (which should be free since it is their private island), and had to spent time in a line on an extremely hot day, instead of enjoying the beautiful beach. It was particularly difficult with children, who could not bear the heat and wanted to go into the water right away. We had only few hours on the beach and spent most of it in a line. I literally had to run through my fun activities so that I can finish all during the time limit we had on the island. Once again we had to stand in line for food. The food court was nice and food was good, but the way to the food court was not clearly marked. So we run around to find a path to the food court when we are getting late for our only sho
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Don't Miss: Snorkeling. Atlantis if you like to spend money. I heard it is very good.
Don't Miss: There is a lagoon on the other side of the island which I heard is very beautiful. See that.
Don't Miss: Take the cataramn sail and snorkel tour.
Pros: The shore excursion locations
Cons: The ship itself, some of the ship employees, long lines for every single thing on the ship, etc.