Worst spa experience ever

Item: Carnival Horizon
Rating: 4
Author: Victoria91morg

Carnival Horizon Cruise Review to Caribbean - Western

Victoria91morg

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 8

Overall rating:

4 out of 5

6 Night Western Caribbean (Miami Roundtrip)

Sail date: October 06, 2024

Ship: Carnival Horizon

Cabin number: 4821

Traveled as: Couple

Reviewed: 2 months ago

Review summary

My grandmother went to the cloud9 spa and was talked into spending $3000 on cosmetic treatments and then found later they added $1000 in gratuity without mention of a dollar and then they tell us come back Friday to sort this out. Now she goes and gets her bill from the boat and now suddenly it’s over $7000!!!!! They claim this had been the price the entire time which is ENTIRELY false but yet she’s being charged this amount in full. A $4000 lesson is what she’s calling it, I call it the biggest scam ive ever been unfortunate enough to be a part of. Do urself a favor and don’t go! The ONLY other two guests we discussed this with also went to the spa, and SURPRISE SURPRISE they were both charged much more than they were told about as well. Scam artists at their finest they are!

Embarkation

1 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

The regular staff was great but the spa staff is a joke

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Never use the cloud9 spa

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Ports of call

Miami, Florida

5 out of 5

Ocho Rios, Jamaica

5 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

1 out of 5

Trying to leave the cruise is how we discovered the extra $3000 on the bill

19 Comments

wmenk 2 days ago

I too had major issues with the spa! I prepaid for a Mother/daughter and Father/son massages and two facials for me and my daughter. Well when J got there they said it was a 25 min massage - and I had to show them I paid for 50 min.. well they gave me the full massage but on 25 to my husband and son.. (they had to come back later in the week for another 25. ) yea they tried to sell me a ton of stuff too. Well then I was charged on my ship bill for the massage.. after going to them 5 times to get it fixed (they kept trying to call corporate but “they must be on break” I went to guest services. They explained that the spa is owned by a separate entity so when you prepay , that goes to Carnival.. then after the service they bill ya for it plus gratuities. Then could be a day later or more you’ll get a credit from Carnival for what you paid to offset it.. (the spa people didn’t tell me this though so it just looked like I was paying twice!). So frustrating!!

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chilidog 1 month ago

There is no cabin #4821

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TravelsatSea 2 months ago

Omg...thanks for sharing. I immediately canceled all my spa services! Someone also mentioned in a review that the nail services are crap and only last a few days.

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Cruisers4Lyfe 2 months ago

Thanks for sharing

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Gwbigdog 2 months ago

Oops sorry thanks for sharing

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RP82 2 months ago

Those spa people get their money directly from cruise passengers so I hear. So it's no surprise they will up sell. What happened to your grandmother is truly criminal. Thanks for the warning.

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HoustonLady1 2 months ago

The Carnival Spa sells are extremely pushy, hard sell and aggressive. I am so sorry that they took advantage of her but I am not surprised. I sincerely hope that Carnival will straighten out her account

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TiffyTaffy 2 months ago

Oh, that’s awful. So sorry this happened.

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natelorip 2 months ago

Wow! Thanks for sharing.

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gangway 2 months ago

I avoid the spa. Hard sells are not for me. Go there to relax, end up dreading the whole service knowing the pressure sale is about to come. No more spa for me either. Carnival should take note of what is going on there!

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ericbran 2 months ago

WoW, I'm definitely sorry to hear about that. I hope everything gets resolved. Thanks for sharing

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AuntPinkie 2 months ago

Appreciate your details. All the previous comments cover my thoughts. A similar lesson (not quite as expensive) is why we check our account daily and sometimes several times a day. Sorry this happened. Hope your cruise was otherwise a good one.

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cruising2004 2 months ago

Have heard of this previously and that’s why we never go to the spa. I’m so sorry this happened and I hope this situation gets resolved. Good luck!

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javawoody 2 months ago

Wow that sucks

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chcol7 2 months ago

That sucks, I’m sorry that happened to her. I’ve heard similar experiences with the spa so I will definitely avoid. Hopefully your grandmother can get everything sorted out.

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J60406 2 months ago

The spa services are contracted, not Carnival staff. At least, that's what I was told. My last two experiences with the spa were negative. I don't even bother with them anymore.

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Bernierfamily05 2 months ago

Oh wow, so sad . Hope it gets all fixed for your granny.

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HeavySeas 2 months ago

Thanks for sharing

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loveumoore 2 months ago

At the end of your cruise, I have found that you do not use their gratuity. You pay your gratuity to the person that did you good?

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