It was good but not what I expected

Item: Carnival Horizon
Rating: 3.6
Author: novelrenee12

Carnival Horizon Cruise Review to Caribbean - Western

novelrenee12

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.6 out of 5

Verified Review

6 Night Western Caribbean (Miami Roundtrip)

Sail date: September 30, 2018

Ship: Carnival Horizon

Cabin type: Inside

Cabin number: 2261

Traveled as: Couple

Reviewed: 6 years ago

Review summary

The Room attendant was really nice and friendly. The Asian restaurant and Bonsai was really good. We were not able to do the Chef's Table but my sister and her husband did it and they were in love with it. There are so many things to do on the boat and not enough time. :-) But the crew in the casino which is where my husband and I spent most of our time were extremely rude. I went down to Guest services several times to make complaints, at one point we told the attendant in the casino we were going to complain he said "Do what you feel". I personally know their are numerous things to do on a cruise but since Casino is he main attraction for my husband and I, that was the one thing that stood out. to us. Based on what we paid we expected better service. Not sure I will be taking Carnival anytime soon.

Embarkation

3 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Children's Programs

Service and Staff

2 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Please watch the videos to learn how to use the elevators. I watched the video but my husband didn't and he got very frustrated.

Thumbs up

Ports of call

Miami, Florida

5 out of 5

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Ocho Rios, Jamaica

5 out of 5

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George Town, Grand Cayman

4 out of 5

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Cozumel, Mexico

4 out of 5

Thumbs Up 0

Disembarkation

5 out of 5

That was the quickest disembarkation I have ever had. We had a 11:20am flight and got off the ship by 8:15am to make the flight early.

5 Comments

MrChocoholic 6 years ago

While the casinos are OWNED by the cruise line, they have nothing to do with the OPERATING of the casinos. The cruise line functions as a "landlord" providing the deck space and equipment. The cruise lines collects their "rent" paid by companies like "Casinos Austria International" that actually furnish the staff that handles the money and cards. The ones who bring your drink are directly employed by the cruise line. Carnival has their own subsidy, a separate company, that functions the same way as a subcontractor. They are very smart, like a law firm that owns their building and rents it back to their firm. It's like recycling money.

Thumbs Up 1

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CruisersWeAre 6 years ago

Thumbs Up 0

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CruisersWeAre 6 years ago

Yes they fo

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missnotanlines 6 years ago

I don't think the ship owns the casino do they??

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MrsRJ811 6 years ago

If the casino is your main attraction, then maybe you should go to Vegas. Seems that was your only issue.

Thumbs Up 2

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Other reviews of this sailing

First Cruise

Great!

So Much Fun