A cruise had its ups and downs...

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 19

Review summary

My cruise experience was not the best ... as it was my honeymoon as well and it left me with a bad taste in my mouth . Now getting on the ship was very smooth ,but we didn't get our luggage until after 3pm ,which they said was gonna be at 1:30pm then my luggage came and my wheel off of my Brand new luggage was broken . I bought a hard case just for this trip specifically and it was ruined and carnival's remedy was to give me a luggage soft (not hard cased) or wait until I go home with a broken luggage and then file a claim that may take up to 30 days ,and that left me with no choice but to take what they had there because I did not want to take a chance and have any other wheels fall off because of the imbalances. Then I went to clear off balances the night before we docked and the representative was deducting multiple transactions put of my account although I asked her to hold on a minute while I transferred the amount. I said to her that my husband and I would split the bill in half what she did was deduct half from.my account and deduct smaller payments as well and also put the full balance of the bill on my husband's card . When I realized what she did I went to her she said "oh don't worry the amount will be released in the morning." Which my husband and I are still waiting for and we left the cruise on 01/20/2024 . This was not a great experience at all. The shore trips were all fun . We enjoyed those fully!!! I'm not sure if I will book again with carnival but that's left up to how they respond with the email I sent them.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Port Canaveral, Florida

Amber Cove (Puerto Plata), Dominican Republic

Grand Turk Island

Disembarkation

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