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Not the experience we hoped for

Carnival Freedom Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 23

Overall rating:

3 out of 5
Verified Review
Carnival Freedom

5 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: July 04, 2022

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 6247

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Lost wallet and knew exactly where it was left. Couldn’t get Carnival guest service to communicate with the security team. A bunch of excuses. Made for a poor and waste of a cruise. Very frustrating.

Embarkation

2 out of 5
Wallet was lost waiting to board cruise ship. Couldn’t get Carnival Customer Service to help.

Ship experiences

Food and Dining

3 out of 5
Food was okay.

Onboard Activities

4 out of 5
Kids had fun with some of the activities

Entertainment

4 out of 5
Decent shows

Children's Programs

Didn’t participate

Service and Staff

1 out of 5
Our stateroom attendant was amazing, but the Guest Services was very disappointing.

Ship Quality

4 out of 5
Ship was pretty clean, overall.

Cabin / Stateroom

4 out of 5
Decent size. Cabin was pretty clean.

Ship tip

Very disappointed in Carnival’s Customer Service.

Thumbs up

Ports of call

Port Canaveral, Florida

2 out of 5
Lost wallet and couldn’t get Carnival team and Security on the same page.
Thumbs Up

Amber Cove (Puerto Plata), Dominican Republic Did not visit port

Not a Port we stopped at.
Thumbs Up

Grand Turk Island

4 out of 5
Very nice.
Thumbs Up

Disembarkation

2 out of 5
Again, tried to work with customer service and security and received no help.
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9 Comments

Gwbigdog    2 years ago

Oops 😬
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RetiredRay    2 years ago

Where was the wallet lost? On the ship or off?
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WhippetMum    2 years ago

That is not good ☹️
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javawoody    2 years ago

Appreciate your view
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AuntPinkie    2 years ago

Sorry!😢
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HoppingCruiser    2 years ago

Very excited to see the $$$ Make-Over that happened on the SUNRISE!!! The pics, descriptions sound fabulous to enjoy fully for my Feb. sailing…. 🚢
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Mikenbillie    2 years ago

Thanks for your feedback
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byhisgrace    2 years ago

Appreciate your feedback
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GabeNSteph    2 years ago

Thanks for sharing
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