Not the experience we hoped for

Item: Carnival Freedom
Rating: 3
Author: smyother

Carnival Freedom Cruise Review to Caribbean - Eastern

smyother

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 21

Overall rating:

3 out of 5

Verified Review

5 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: July 04, 2022

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 6247

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Lost wallet and knew exactly where it was left. Couldn’t get Carnival guest service to communicate with the security team. A bunch of excuses. Made for a poor and waste of a cruise. Very frustrating.

Embarkation

2 out of 5

Wallet was lost waiting to board cruise ship. Couldn’t get Carnival Customer Service to help.

Ship experiences

Food and Dining

3 out of 5

Food was okay.

Onboard Activities

4 out of 5

Kids had fun with some of the activities

Entertainment

4 out of 5

Decent shows

Children's Programs

Didn’t participate

Service and Staff

1 out of 5

Our stateroom attendant was amazing, but the Guest Services was very disappointing.

Ship Quality

4 out of 5

Ship was pretty clean, overall.

Cabin / Stateroom

4 out of 5

Decent size. Cabin was pretty clean.

Ship tip

Very disappointed in Carnival’s Customer Service.

Thumbs up

Ports of call

Port Canaveral, Florida

2 out of 5

Lost wallet and couldn’t get Carnival team and Security on the same page.

Thumbs Up 0

Amber Cove (Puerto Plata), Dominican Republic Did not visit port

Not a Port we stopped at.

Thumbs Up 0

Grand Turk Island

4 out of 5

Very nice.

Thumbs Up 0

Disembarkation

2 out of 5

Again, tried to work with customer service and security and received no help.

9 Comments

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