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Wonderful time with family horrible time with guest services!

Carnival Freedom Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 9

Overall rating:

4 out of 5
Verified Review
Carnival Freedom

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: August 25, 2018

Ship: Carnival Freedom

Cabin type: Inside

Cabin number: 2269

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

I was and have been charged twice for everything i did both my credit card and my bank account was charged for everything! my bank account has been overdrawn 222.00 and i have gotten a 35.00 overdraft fee i need this corrected today as i have been back since saturday! the first of the month has came and bills are due and i keep getting told its already taken care of when it hasnt!

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5
I was and have been charged twice for everything i did both my credit card and my bank account was charged for everything! my bank account has been overdrawn 222.00 and i have gotten a 35.00 overdraft fee i need this corrected today as i have been back since saturday! the first of the month has came and bills are due and i keep getting told its already taken care of when it hasnt!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Galveston, Texas

5 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

1 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5

Disembarkation

2 out of 5
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9 Comments

Gwbigdog    2 years ago

Thanks
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willwork4cruz    6 years ago

I assume you called Carnival and told them this. We can't help you but sorry to hear about your trouble.
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aharbison66    6 years ago

We always keep track of our bill. It shouldn't be a surprise and things can be taken care of right away.
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tkaye    6 years ago

Did you use a debit card? We did that a couple weeks ago. Took out the amount we owed and then held another $700. Took 4 days or so for that to fall off. Good we didn’t need that money for anything when we got home.
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raydhen    6 years ago

Did you get this taken care of before disembarking the ship?
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Texasmom22    6 years ago

Sorry to hear
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IkeDeb    6 years ago

Good luck
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Summerholiday    6 years ago

It took us over three weeks to get a over charge corrected so it is probably been taken care of .. but don’t hold your breath..
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DebandMarkC    6 years ago

They will credit your account,but I don't know how long it will take
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