Great customer service

Carnival Freedom Cruise Review to Caribbean - Western

KeylaR

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 8

Overall rating:

4.2 out of 5

Verified Review

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: June 02, 2018

Ship: Carnival Freedom

Cabin type: Inside

Cabin number: 6463

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

Our experience got better thanks to Carolina, hostess at the Chic Restaurant, and our cabin steward John. They made our first cruise a very pleasant journey. They should be recognized for their excellent customer service skills. I know they will be very successful in their endeavors. RECOMMENDATION: They should give the announcement and do the safety drill in Spanish as well since the cruise is departing from Galveston, where is Hispanic community is VERY LARGE. My parents were not able to understand anything they were saying. They said they will not take a cruise out of Galveston by themselves due to the language barrier. There is a lot of people that think the same way.

Embarkation

5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

You can bring sodas

Thumbs up

Ports of call

Galveston, Texas

4 out of 5

Cozumel, Mexico

3 out of 5

Belize City, Belize

3 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5

Disembarkation

5 out of 5

8 Comments

sheenarn 6 years ago

I agree the safety briefings should be given in Spanish, Safety First. P.S. I do not speak Spanish!!

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Jacky3 6 years ago

I was thinking one of those translators that the person wears headphones and hears their translation while the rest hear English

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sfcvan 6 years ago

Some of you are being insensitive to what she's saying. Not a bad idea to have one in a different are for those who don't understand English. I'm in Houston and agree with her 100%. Need both, just remember when you get off at certain Ports and they all don't speak English, what are you thinking or feeling then.

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Texasmongoose 6 years ago

Same drill (English) at other ports in US that I've sailed out of. 🇨🇱

Thumbs Up 0

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Rich81Pauline 6 years ago

My thoughts exactly. If you want to live in the USA you need to learn to speak and understand the language. Just saying.

Thumbs Up 1

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IkeDeb 6 years ago

Agree

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katiej512 6 years ago

Galveston is still part of the United States and the official language is English. If they had announcements in every language that is spoken on the cruise, they would never stop talking.

Thumbs Up 7

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tkaye 6 years ago

Maybe have a drill somewhere for Spanish speakers, not do the drill in both. Those things are already long enough.

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