THE WORST CRUISE EVER!!!!!!

Item: Carnival Freedom
Rating: 2
Author: jacqgamble

Carnival Freedom Cruise Review to Caribbean - Western

jacqgamble

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 26

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: December 09, 2017

Ship: Carnival Freedom

Cabin type: Oceanview

Cabin number: 1416

Traveled as: Couple

Reviewed: 6 years ago

Review summary

I am very unhappy with my cruise. Let me start by stating , We are previous cruisers but it had been 5+ years. This WAS the most disappointing cruise we have ever taken. First I specifically asked and questioned a few things from Wendy the booking agent before booking. This was my anniversary and a congratulations celebration for myself and my husband. I fully made her aware of this. Wendy and I went back and forth questions before finally booking because we had a lot of concerns . At the original booking of this cruise I stated that I wanted a balcony which was a must and anytime dining ( which is imperative as I am a diabetic) therefore, I have to eat early. Wendy stated that the balconies were sold out, suggested an oceanview. I specifically said I've never had an oceanview does the window open for fresh air- she said "yes". I agreed to take this room. I sent her an email asking about a charge for cokes onboard and confirming what I read because I haven't cruised in 5 years . Wendy replied back " Yes there is a charge -Sodas cost but you can also carry on your own soda if you would rather ". Upon getting on the ship we had to discard our cases of soda and bottled water because it was in a plastic bottle (Which we had no idea cans only are accepted.). Getting to the room we found the Ocean view window does not open. The anytime dinner we requested was scheduled for late dinner, therefore we were turned away when we arrived at 630. The trip went down hill from there.... The staff onboard were Very rude. The shipped had an awful smell of sewer throughout. The room we were in felt like a sauna at night-even after numerous complaints. I WOULD NEVER RECOMMEND CARNIVAL FREEDOM OR MAKE A RESERVATION WITH CRUISELINE .COM AGAIN.

Embarkation

1 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Our personal room steward and waiter went above and beyond. We Thanked them for that.... I would say some of the staff treated us as if they angry all the time ESPECIALLY IN GUEST SERVICES!!!! THEY WERE THE WORST!!!!!

Ship Quality

1 out of 5

AWFUL!!!!! THE SHIPPED SMELLED OF SEWER THROUGHOUT.

Cabin / Stateroom

1 out of 5

The bathroom smelled of sewer even extra cleaning by the steward. The room felt like a sauna at night.