Carnival Freedom January 2017

Jan & I cruised in Jan 2016 on the Magic, and had a great time. We scheduled cruises for Jan 2017 on the Freedom and Jan 27, 2018 also on the Freedom. We were pleased with our room on this cruise; it was very nice. We had the early dining in the Posh dining room. We were seated at table 333, and our waiter and waitress were very nice. Unlike the Magic, we rarely saw them unless we stopped them and requested something. I don't know how many tables they had, but they were overloaded.There were seven at our table though most nights we only had four. Our dining was at 6pm, and we normally didn't get finished until approximately 7:45pm, because service was so slow.Several nights the doors to the dining room were already closed in preparation for the 8pm seating by the time we got through. When the waiters entertained, ours usually did not participate because they were so swamped. On the Magic we were seated at a table for 10, ate and talked leisurely, and were almost always finished by 7:30pm.

On the cruise, Hayden signed us up for a Feb. 4th, 2018 cruise on the Breeze. This was the same itinerary as the 1-27-18 cruise, but we did not want to sail on the Freedom again because of our current experience. We were promised a $150 credit to our Feb 4th cruise account, which he said was a special while we were on board. When we got the letter, there was only a $50 credit but when asked, he said he would correct it. To date, it has not been corrected. The booking number for the 2-4-18 cruise is 5GD1B1. Now they are trying to charge me approx. $100 cancellation fee on the 1-27-18 cruise with booking number 1WK2H7.

To top things off, Jan came down with pneumonia while we were on the cruise. I planned on taking her to the hospital when we docked Saturday morning. Because of fog in Galveston we could not get off the ship till 6:30pm on Sunday. We had to take her off the ship in a wheelchair. I realize this was not Carnival's fault, but this became the "Cruise from hell". We are VIFP members, and really like Carnival, so I hope thing can be resolved.