Cruise was mediocre, customer service was HORRIBLE

Carnival Freedom Cruise Review to Caribbean - Eastern

Experience: 1 cruise (first)
Review: 1
Helpful Vote: 1

Overall Rating:

1 out of 5
8 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: May 10, 2014
Ship: Carnival Freedom
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 3 years ago

In May of 2014 I took a cruise on the Carnival Freedom. It was not only my first cruise, but my first time leaving the country as well. For months we saved so we could spend our Anniversary doing many new things. We did a lot of research before deciding on Carnival. We wanted to make sure that we knew about all the extra costs that comes with taking any cruise. So we read and studied; we anticipated fees, tips, tax, and add-ons. We were certain we were prepared for every curveball. Except, we hadn’t anticipated a well-known company to have such shoddy customer service. For the majority of the cruise most of the spas and some of the other water “features” were closed. There was a section of the ship completely closed for “remodeling”. The “theatrical productions” and guest “talent” were the saddest excuses for entertainment I’ve ever seen. I have seen low-budget high school productions with more value that what they showed at Carnival. Every time we asked questions at the front desk we were treated as a nuisance and patronized. What upset me most at the time, apart from the terrible service, was according to Carnival’s dry dock renovations schedules out ship was supposed to be completed with all additions and repairs. This clearly was not the case. I can’t imagine a company that promises luxury somehow feels it is acceptable and “luxurious” to have people travel on a vessel that is all but sea ready. Now, all of this alone merits a bad review, but as a non-confrontationalist I decided to leave well enough alone, but then I received a phone call today from Carnival that was possibly the most offensive and rude experience I may have ever had. I was called by a “Carnival Travel Agent” whom asked me if I enjoyed my cruise. He didn’t pause for answer before asking when I would book again. I was annoyed but politely told him that should I choose to do another cruise that it would not be with Carnival. Of course to which he inquired a reason. I was very upfront in telling him that I felt having a vessel in that state of renovation was inconvenient and that not alerting the passengers before hand was unprofessional. He seemed surprise that so much of this ship was closed and asked how I booked our trip because we should have been told. I told him we booked through Carnival’s website. He promptly replied, “oh, there’s your problem you booked through Carnival’s website and not through a Carnival Agent. If you had the Agent would have told you ahead of time, so it’s your fault.” WHAT? Not only did he tell me that their failure to tell their passengers about the abhorred state of disrepair that their ship was in was a result from booking through one specific facet of Carnival’s company, but it was my fault for not knowing any better and that I should have gone through a Carnival Travel Agent. This infuriates me for a number of reasons. I bought through Carnival, not a third party, Carnival. Buying through one of their “Agents” or their Website should make NO difference in how they treat their customers. They should also have the decency to tell their customers, if the ship will not be in complete working order. As a company that brings in as much money as they do, you would think that they would spend their earnings bettering their product instead of pocketing it all, leaving the customers with a lackluster experience. I honestly would like to know how much they make verses how much they put back into their company. And finally, not customer service representative (sorry I mean “Carnival Travel Agent”) should treat a customer so disrespectfully. I was offended, blamed, and humiliated by this employee and I find that, more than the poor condition of the ship, to be the most UNACCEPTABLE thing of all. To add insult to injury he kept trying to keep me on the phone only to keep telling me it was my fault. I wasn’t going to write a review, but you treat me inhumanely and you will get told what for. So here it is world, DON’T TRAVEL ON CARNIVAL. Don’t be dazzled by their low prices and hokey gimmicks. They are RUDE, DISRESPECTFUL, and TACTLESS company whom only seek selfish gains. ‪#‎CARNIVALISTHEWORST‬

Food and Dining

3 out of 5
The food was the best part

Onboard Activities

3 out of 5


1 out of 5
The saddest excuse for "entertainment" ever.

Service and Staff

1 out of 5

Ship Quality

1 out of 5
Renovations all over the place, most spas closed, water slide closed

Cabin / Stateroom

3 out of 5
1 out of 5
Little sketch
1 out of 5
Accosted by "venders" as soon as we got off the ship
5 out of 5
Close to everything
3 out of 5
Taxi from ship is Taxing if you do have an early morning excursion
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