horrible cruise

Carnival Freedom Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1 out of 5
Verified Review
8 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: June 04, 2011
Ship: Carnival Freedom
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago
The purpose of the cruise was to celebrate my wedding anniversary. When I check into the cabin there were two small beds, these bebs could not be move to make a full size, I reported this to the customer service desk and their attitude was that they was nothing they could do, but what it was more disturbing was how they handled the situation they were cold and they really did not care, I spoke to the person in charge and he told me in front of the other guess that the reason was because of the low rate I paid for the booking, needless to said this was embarrasing. The entire week I had to bring both mattresses down to the floor in order to sleep with my wife. I have taken 10 different cruise and I have never encounter such a disregard to help a customer. I will never take this cruise line again. Sincerely, Patricio San Lucas

Food and Dining

5 out of 5
dinning experience was enjoyable, the waiter and his two team member make a sincere effort to give the best service, My waiter's name was Mark.. Superior service..


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
5 out of 5

Pros: only the waiter services

Cons: desk services

Recommends Carnival Freedom? No.

Was this review helpful? 7

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top