The poor communication by staff on the ship caused issues, especially on debarking the boat. By not communicating that there was a delay pending due to weather until late morning caused us to miss our flight and not allow us to adjust to a later flight. Had to pay an extra $1,200 for flights and a hotel stay to get home a day late.
Embarkation
3 out of 5
Could not scan our passports and we had to go to a secondary station and stand inline again, cruiseport parking was full and had to park across the street under the bridge for the same price
Ship experiences
Food and Dining
2 out of 5
Buffet was good with Guys Burger, Pizza, Sandwiches Ice cream machine was constantly empty of cones. Had to wait for every meal in the dining room, had to wait 45 minutes one time for dinner. Never used the specialty dining facilities.
Onboard Activities
3 out of 5
wide range of activities that were well received. Adult only area disappointing as it was very small and always full with empty lounges with towels on them. Not supervised well
Entertainment
3 out of 5
Dance troup was ok. Dancing and singing was average to poor. Hard to understand what was being sung by the female lead singer.
Service and Staff
3 out of 5
Service was slow in the dining room. Clean up in the buffet area was slow. Had to move dirty dishes to sit down and eat. Room stewards kept the room clean and turn down was good. Customer service area not very helpful, had to use the internet due to docking delays and staff said I would be credited but they never occurred
Ship Quality
4 out of 5
the boat was older and smaller but layout was good for moving about the ship and the floors.
Cabin / Stateroom
4 out of 5
Had a handicap room assigned which was a little larger. The only issue was the bathroom as the floor in the entire bathroom would become wet when showering. there was no lip on the floor separating the shower from the rest of the bathroom
Ship tip
Do your homework on what to expect as the communication on the ship is poor. There was no explanation on how and where to exit the ship when in port. Long waits to exit ship. Waiting for dinner
Busy port with many cruise ships. Many stores to shop at but the area was crowded. Went on an island tour that we booked at the port and it was very informative.
Disaster! we had fog which delayed our docking by 9 hours. very poor communication from the captain and cruise director. People were everywhere. If you were not a special class member (VIPF platium) you were treated as a second class citizen and had to wait. not impressed
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