Underwhelming service

Item: Carnival Elation
Rating: 2.2
Author: Emae2009

Carnival Elation Cruise Review to Caribbean - Bahamas

Emae2009

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 17

Overall rating:

2.2 out of 5

Verified Review

4 Night Bahamas (Jacksonville Roundtrip)

Sail date: August 03, 2023

Ship: Carnival Elation

Cabin type: Oceanview

Cabin number: U64

Traveled as: Large Group

Reviewed: 10 months ago

Review summary

Not bad for a first cruise experience but definitely curious to try a bigger boat or even another cruise line. Service just wasn't as friendly as I would've hoped. Lots of attitude and no one really tried to accommodate us at all with anything. Split up our breakfast group for no reason when it was pretty slow in the restaurant, and just not super friendly anywhere. Again, except Oleg in dining and our steward Katut. They were delightful!

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Oleg in the main dining room was delightful! He went above and beyond to work with what they had to offer. The ship ran out of lobster so we didn't get that which was upsetting, food was never HOT just warmish, melting cake was always hard, and most staff were unfriendly. We had the late dinner and missed a lot of entertainment because every night they told us the kitchen was behind so we'd spend 1.5+ hours trying to eat dinner. Some nights we left without dessert because the wait times were outrageous. Very disappointed in the bubbles package. Switched to Pepsi (YUCK! Bring back Coke) AND they were out of lot of the soda options. Spent a lot of time walking around trying to find someone with sodas we enjoyed. Also went to breakfast with a party of 6 and they put 4 on one side of the restaurant and the other two on the other side and told us there was no where to sit us all together. There were several tables empty and it was not that crowded. We had to ask 3 seperate people before they finally allowed us to sit together.

Onboard Activities

2 out of 5

Very disappointed to see how tiny the pool was. It was so small and packed we didn't get to go in it one time. Putt putt course was so so. Wish there would've been more outdoor activities. They were all very underwhelming and so crowded.

Entertainment

3 out of 5

Singers were very talented. The piano bar was excellent. Wish the comedy show would've been longer than 30 min. The opener was not really funny at all and all guests we spoke with agreed. But the headliner Alex was great.

Children's Programs

Parents only cruise

Service and Staff

2 out of 5

Room stewards Katut was phenomenal as well as Oleg in the dining room. Everyone else seemed bothered by any interaction they had to have with you.

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

A little tight but it was nice.