Disappointed

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 36

Review summary

This was our first cruise and while there were good parts, our overall view was overshadowed with the bad. Our room staff and wait staff were amazing! Luh, Robin, and Romeo made every dinner experience fantastic! However, the last day (day at Sea) was very frustrating. We didn't have any plans other than to lounge by the pool, let rhe kids swim, and visit with our other family onboard. At around 4:30 in the afternoon we were kicked off of our lounge chairs so the crew could clean the deck and PAINT the ceiling WHILE we were still cruising. This is completely unacceptable! Very rude to your PAYING guests. The day before was also rough. We had run out of sun screen and I went to buy some. The guest service informed me that the onboard store that carried it was closed until 2 and that I could buy some at the gift shop on the island (Half Moon Cay). We got off and went straight there. It was closed. We asked several employees when it would open and nobody had an answer. We wasted several trips back to continue to check and it was never open. I asked guest services and she informed us the shop would not open all day. Then laughed at me when I asked where I could get sunscreen and just shrugged her shoulders. We ended up borrowing some from other travelers who had been to that island 3 times and said the shop had never been open on all their trips. So the crew sent us on a wild goose chase knowing all along it would not open. And to only have sunscreen available to purchase in 1 store that doesn't open until afternoon is rediculous. Definitely should look into making your customers a better priority. And guest services employees could learn a few things from the wait staff when it comes to respect and treatment of guests. 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Jacksonville, Florida

Freeport, Grand Bahama Island

Nassau, Bahamas

Half Moon Cay, Bahamas (Private Island)

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