Most Horrible Week Ever!

Item: Carnival Dream
Rating: 2.2
Author: dallascak

Carnival Dream Cruise Review to Caribbean - Eastern

dallascak

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

2.2 out of 5

8 Night Eastern Caribbean (Galveston Roundtrip)

Sail date: May 07, 2022

Ship: Carnival Dream

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Horrible! Not an ADA ROOM! Your “Guest Services” did not care one single bit about us, an older couple who looked forward to this for a while.

Embarkation

5 out of 5

It was great! We had all of our papers and COVID information in order. We got right on!

Ship experiences

Food and Dining

2 out of 5

Food was disappointing, however, the men and women who served us were amazing. Wiwi, or Wiranata was the team lead from Indonesia, was your savior! He and his team were excellent!

Onboard Activities

2 out of 5

The kids in charge of the trivia were silly and ridiculous! One was even not involved at all. Disappointing!

Entertainment

Chose not to attend.

Service and Staff

1 out of 5

Our room was a complete nightmare! Room 9204 should be rated for one person and not an ADA room! When we saw that we had to “summersalt” over the edge of the bed to get in and out we went down to “Guest Services” to report the problem. We spoke with someone who said the system had gone down and they couldn’t help (this was after waiting in line for almost 2 hours)!!!!! I have pictures so I can show the ADA and an attorney. 5 days into the horrible nightmare, my healthy husband and I got COVID! We had only gotten off the ship in Key West. Came down with COVID 4 days later. If it hadn’t been for our room steward, I’m not sure if we would have made it.

Ship Quality

1 out of 5

We got COVID!!!

Cabin / Stateroom

1 out of 5

Horrible! Not an ADA room! We paid extra for this crappy room and you took advantage of us!