Problems from the beginning.

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 6

Review summary

Started a bit rough. While checking in, the attendant asked if I had a health problem. Then we were directed to go to the customer service desk. Waited in line, and they did not know what was going on. Told us we were fine so we went to the boarding area and sat down. Moments later, we were paged to go back.to customer service where the manager explained that our original room had some water damage and that it was a health issue so they needed to change our rooms. They gave us the new keys. We moved further back but same side and same view so no big deal. After boarding and when the rooms opened up, we went to our room and the new keys did not work. We then waited in a two hour line to get another set programmed. Unfortunately, we had ordered the cooler and water package to be sent to our room. All the other items like pictures and credit had transfered but the water was sent to the old room. Back in line at customer support. Only an hour this time and the service rep had to fight with room service to send another since the old one was actually delivered to the wrong room. After that, things went well until we were at breakfast planning our day on Bimini when the captain said we could not dock there and that we were going to go to Freeport instead. A much less desirable location for us. We went to the adventure station and asked about what was available but the person helping us had never been there. The App had not updated yet. We walked away and went back a couple hours later and the only shopping adventure was full. At this point, I was super frustrated and disappointed. We were going to have to stay on the ship because the other representative at the adventure center said that it is sketchy to catch a cab to go to the shopping district. We walked the small shops at the port and made the best of it. Overall, Carnival had opportunities to make us consider them again, but I feel they may have let those chances slip by.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Bimini, Bahamas

Disembarkation