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unfriendly crew

Carnival Celebration Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 12

Overall rating:

2.8 out of 5
Carnival Celebration

6 Night Western Caribbean (Miami Roundtrip)

Sail date: August 06, 2023

Ship: Carnival Celebration

Cabin type: Balcony

Cabin number: 9275

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Crowded in pool area. Customer service is poor. Crew unfriendly.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5
unable to cancel the Bolt tickets if you booked for your family members from another cabin. app was created with a problem. should go to customer service to spend hours in the line.

Entertainment

2 out of 5

Children's Programs

2 out of 5

Service and Staff

1 out of 5
our waiters had unhappy faces all the time. photographer was rude. customer service reps didn't know how to use carnival HUB, didn't have a connection to other departments. I wasted a lot of time to solve simple issues.

Ship Quality

2 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Miami, Florida

3 out of 5

Costa Maya (Mahahual), Mexico

1 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

4 out of 5

Cozumel, Mexico

5 out of 5

Disembarkation

4 out of 5
we were able to stay longer on the ship due to late flight
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8 Comments

Gwbigdog    1 year ago

Thanks for sharing
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Itspeace4me    1 year ago

Thank you!
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squirrelking    1 year ago

Never seen a pool area that wasn't crowded.
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cbyron3    1 year ago

Hmmm... who was the common denominator in all those interactions.. curious because I have absolutely never experienced any crew member who wasn't pleasant.
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javawoody    1 year ago

Did you engage with the cruise to lift their spirits?
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Frogboo95    1 year ago

We had a great Cruise. Everything was the exact opposite of what you wrote.
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cruising2004    1 year ago

Sorry you were disappointed with your cruise.
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AuntPinkie    1 year ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations.
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