It was ok... not so great though as far as customer service...

Item: Carnival Celebration
Rating: 3.2
Author: thebigbaloo

Carnival Celebration Cruise Review to Caribbean - Western

thebigbaloo

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 22

Overall rating:

3.2 out of 5

6 Night Western Caribbean (Miami Roundtrip)

Sail date: May 14, 2023

Ship: Carnival Celebration

Cabin type: Balcony

Cabin number: 15327

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Very nice ship with very small elevators. Food was very good other than Lido. Festivale was the far better choice and, of course, Guy's burgers as always is good. Cabins were very clean and other than the leaking A/C were fine.

Embarkation

4 out of 5

Mostly very smooth but didn't receive my wife's luggage until after 8pm the first night even though both our luggage were right next to each other.

Ship experiences

Food and Dining

3 out of 5

Had issues with room which were never addressed by ship maintenance and some rudeness by a crew member...

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

2 out of 5

A/C leaked over top of our bed and reported to Guest Relations twice and were promised ship maintenance would fix it and they never showed up so we just gave up and slept the opposite way. Also, a crew member struck my wife in the foot and when we confronted him he told us we should have been paying attention and moved.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Our room attendant was very good and attentive.

Ship tip

Very big and a lot of people.

Thumbs up

Ports of call

Miami, Florida

3 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Disembarkation

1 out of 5

Again, went to guest services to ensure my wife had a wheelchair for disembarkation and when we arrived we were told by security we were told that we were given the wrong information and had to go somewhere else... instead just walked my wife out... very disappointing...

7 Comments

Itspeace4me 1 year ago

Thank you for sharing.

Thumbs Up 0

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lsbs 1 year ago

Thanks for sharing

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byhisgrace 1 year ago

I am on the celebration as we speak, and we haven't had any issues so far.

Thumbs Up 3

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AuntPinkie 1 year ago

Appreciate your feedback. If you are comparing the Festival (retired ship) to this big ship, the differences are too many. Sorry you had so many issues and therefore didn’t enjoy your cruise.

Thumbs Up 0

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cruising2004 1 year ago

Thank you for sharing your cruising experience.

Thumbs Up 1

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javawoody 1 year ago

Appreciate the review

Thumbs Up 1

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Gwbigdog 1 year ago

Thanks for sharing your cruise with us

Thumbs Up 1

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Other reviews of this sailing

Wonderful ship with some design flaws

Loved every second!

Fantastic Cruise