Paradise on the Sea

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 47

Review summary

The cruise was absolutely fabulous from the time we boarded thru debarkation. I will say, however, that Carnival's shuttle service is inarguably the WORST transport I have ever experienced. We will never again use this service. Getting to the ship from MIA, we had to wait 1.5 hours for the service, and when it arrived, it was a ragtag shuttle pulling a trailer for our bags. On debarking, we again waited nearly 2 hours, this time in the bleaking hot sun, no shade, no fans, and nowhere to sit down, because you would lose your spot in the queue if you moved. The shuttles were all being routed to FLL, while there were over 100 passengers waiting to go to MIA, among them a 91 year old lady (travelling alone) who was close to having a heat stroke. We found her a place to sit ON A LUGGAGE CART!!! It was absolutely disgusting. The Carnival rep (Salita?) was completely unconcerned and lied to our faces that there had been 6 shuttles for MIA. We were scheduled for late debarkation and there was NO shuttle after 10 o'clock until we finally got out around noon. She was also hostile and told us if we didn't like it we could call UBER. This carelessness in not scheduling the shuttles to run for the number of seats they sold is completely unacceptable, and it definitely ended our cruise on a miserable note.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Cozumel, Mexico

Costa Maya (Mahahual), Mexico

Mahogany Bay, Roatan, Bay Islands, Honduras

Disembarkation

Other reviews of this sailing